Animal Care Supervisor Job at Petco Animal Supplies Stores, Inc (San Francisco)

Job Description

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.

Job Responsibility

Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols
Complete and oversee hourly animal health checks, wellness cards, and required documentation
Ensure proper handling, care, and documentation of adoption animals
Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols
Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions
Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards
Promote a positive culture of teamwork, inclusion, and collaboration
Lead by example modeling Petco’s selling behaviors and customer service expectations
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution
Utilize business insights to analyze trends, identify opportunities, and implement improvement plans
Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance
Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships
Ensure all animal maintenance tasks are completed according to the Maintenance Task List
Maintain operational, safety, and regulatory standards at all times
Achieve high standards of cleanliness, care, and visual presentation in all animal areas
Process transactions efficiently while delivering a great customer experience
Monitor sales, margin, and inventory reports to support department performance
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy
Assist with additional duties as needed to support business needs
Train, coach, and develop partners in animal care, selling behaviors, and operational routines
Provide ongoing feedback and support to strengthen partner performance and engagement

Requirements

High school Diploma or GED preferred
1+ year of supervisory experience, preferably in a pet retail environment
Strong knowledge of companion animals, aquatics, and animal care practices
Excellent communication, organizational, and interpersonal skills
High focus on customer service and people development
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays

What we offer

Hands-on leadership experience and career growth opportunities
A supportive, inclusive culture built on teamwork and authenticity
The chance to grow your leadership skills while having fun doing meaningful work
Health and financial benefits
401K
Incentives
PTO

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