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Vodafone Logo Vodafone · IT - Administration

Analytics Operations Lead

Romania, Bucuresti · Job Posted January 21, 2026
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Job Description

We are seeking an Analytics Operations Lead to oversee and coordinate operational services delivered by AIDA across cloud and on-premise environments. Based in Romania, this role is pivotal in ensuring high-quality service management for both Local Markets and Group Functions. The individual will lead operational excellence across internal platforms and customer-facing services, driving automation and zero-touch strategies while managing escalations and service reviews.

Job Responsibility

  • Maintain strong customer relationships and ensure satisfaction through consistent service delivery and KPI achievement
  • Lead monthly service reviews and communicate performance insights to stakeholders
  • Coordinate daily end-to-end operations across platforms, applications, and data services, managing escalations with internal teams and external vendors
  • Ensure fulfilment of Service Level Agreements and drive operational growth through automation and zero-touch strategies
  • Oversee services including: On-premise data movement and transformation across 14 markets using CDAP
  • GCP-based data transformation and anonymisation for 7 markets
  • Generative AI services on Google/Azure with templated infrastructure and standardised moderation frameworks
  • Operational support for data visualisation tools hosted on cloud and on-premise
  • Implement proactive monitoring and alerting systems to detect and resolve service failures
  • Analyse operational statistics and trends, reporting insights to customers and internal teams
  • Continuously improve service management processes and support models
  • Collaborate with delivery leads to ensure smooth onboarding of new services
  • Ensure compliance with security, privacy, and audit requirements

Requirements

  • Minimum 3 years’ experience with cloud platforms (GCP/Azure), data movement, transformation architecture, and large-scale international programmes
  • Skilled in IT operations management and familiar with tools such as JIRA, Remedy, Jenkins
  • Proven ability to allocate work efficiently, track deliverables, and maintain quality
  • Experienced in customer-facing operations, stakeholder engagement, and escalation handling
  • Strong understanding of service management processes and support model optimisation
  • Comfortable working with geographically distributed teams
  • ITIL certified with solution design expertise
  • Excellent communication, moderation, and presentation skills
  • Agile mindset with high self-motivation and empathy
  • Experience coordinating international teams and working within SAFe frameworks

What we offer

  • Hybrid way of working: 2 days from office per week (8 per month)
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
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