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A leading UK Consumer Business is hiring a Customer Analytics Manager to join their Customer & Data team. You’ll deliver analysis and insights that shape strategy, improve customer experience, and drive revenue across the business.
Job Responsibility:
Lead analysis across customer understanding, Loyalty, and marketing performance
Manage the team’s backlog and priorities
Run complex analysis, and turn findings into clear recommendations
Coach and develop a team of analysts
Translate messy business questions into structured analytical approaches
Make sure analysis drives action, not just outputs
Work with Tech, Data Science and wider teams on shared frameworks and governance
Support growth across Digital, Marketplace, Services and Retail Media
Requirements:
Strong analytical background, complex SQL plus Python
Experience leading analytical teams
Loyalty and customer analytics experience
Solid grasp of stats (hypothesis testing, confidence intervals, p-values)
Commercially-minded, curious, and a strong storyteller with data