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Renault UK Customer Service Advisor

United Kingdom, Walsall Employment contract 24175.96 GBP / Year · Job Posted June 16, 2026
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Job Description

Join the RAC as a Customer Service Advisor and support members and Renault UK customers when they need clear, confident help most. Based in our Bescot office, you'll be part of a busy contact centre team handling queries and complaints for Renault and Dacia customers. This is a role where conversations matter. You'll take ownership of each case, working through issues from first contact to resolution and making sure every member feels heard and supported. If you're someone who stays calm under pressure, enjoys solving problems, and takes pride in delivering a great experience, this is a great opportunity to build your career in customer service.

Job Responsibility

  • Handle customer queries and complaints across phone, email and digital channels
  • Manage cases end-to-end, keeping members and dealerships updated throughout
  • Investigate issues and work towards fair, timely resolutions
  • Build strong working relationships with Renault, Dacia and dealer partners
  • Keep accurate records and case notes on all interactions
  • Support complaint handling, following agreed processes and service standards
  • Make decisions on goodwill gestures, hire costs and resolutions where appropriate
  • Work towards individual and team performance targets
  • Stay up to date with product knowledge and processes through ongoing training

Requirements

  • Experience working in a contact centre or customer service environment
  • Confidence handling complaints and difficult conversations
  • Strong communication skills across phone and written channels
  • The ability to stay calm, organised and focused in a fast-paced setting
  • A positive, team-focused approach and a genuine commitment to helping customers

What we offer

  • Colleague share scheme
  • Free RAC Ultimate breakdown cover
  • Car salary sacrifice scheme including electric vehicle options
  • 23 days holiday plus bank holidays (rising to 25 with service)
  • Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
  • 24/7 confidential wellbeing support helpline for you and your family
  • Exclusive discounts through Orange Savings portal
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