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Analytics and Feedback Manager

United Kingdom, Eastleigh 56000.00 GBP / Year · Job Posted January 21, 2026
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Job Description

12 month fixed term position (maternity leave cover). Responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making. Part of the Insight Team, a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight. Leads a team of six colleagues within two distinct functions – analytics and customer feedback.

Job Responsibility

  • Leading the analytics and customer feedback teams
  • Providing ongoing customer feedback, customer insight and business insight for operational and strategic decision making
  • Delivering high quality insight from data analysis and predictive analytics
  • Delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey

Requirements

  • Extensive experience as a leader
  • Proven experience with analysing, delivering and embedding insight at operational and strategic levels
  • Quick to get up to speed
  • Strong troubleshooting skills
  • Proven ability to work effectively with stakeholders at all levels
  • Experience leading and managing a team with diverse and specialist roles
  • Commitment to safeguarding and promoting the welfare of children, young people and adults

What we offer

  • 28 days holiday + the opportunity to buy and sell holiday
  • Generous pension scheme with contributions up to 10%
  • Money off tons of high street and online retailers
  • Life assurance of 5x your annual salary
  • Generous parental and family leave
  • Health and wellbeing packages
  • Electric car scheme
  • Personal development opportunities
  • Colleague recognition scheme
  • Flexible working
  • Free eye tests
  • Cycle to Work scheme

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