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12 month fixed term position (maternity leave cover). Responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making. Part of the Insight Team, a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight. Leads a team of six colleagues within two distinct functions – analytics and customer feedback.
Job Responsibility:
Leading the analytics and customer feedback teams
Providing ongoing customer feedback, customer insight and business insight for operational and strategic decision making
Delivering high quality insight from data analysis and predictive analytics
Delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey
Requirements:
Extensive experience as a leader
Proven experience with analysing, delivering and embedding insight at operational and strategic levels
Quick to get up to speed
Strong troubleshooting skills
Proven ability to work effectively with stakeholders at all levels
Experience leading and managing a team with diverse and specialist roles
Commitment to safeguarding and promoting the welfare of children, young people and adults
What we offer:
28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers