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Step into a role of an Analyst where you will manage and oversee key finance operations, ensuring compliance and smooth processing of transactions.
Job Responsibility
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Requirements
Processing of inward /outward including Cross border transactions that are managed by Barclays corporate Operations. This includes all the payment scheme such as IMPS/NEFT/RTGS/NACH
Executive is responsible for the accurate error free and timely processing of day today payment transactions
To process transactions as per specified service level agreements adhering to internal and regulatory guidelines
Understanding of MS Excel and MS Word
Meticulous, fast learner and able to work with minimum supervision
Able to work independently in a fast-paced working environment