Analyst

• Serve as a primary point of contact for client inquiries via ServiceNow, email, and phone
• Own client inquiries end-to-end, ensuring timely resolution and clear communication
• Deliver accurate, high-quality responses aligned to defined service standards
• Identify recurring issues and partner internally to improve client experience
• Contribute to client calls and follow up on agreed actions
• Leverage technology, automation, and tools to enhance efficiency and outcomes
• Continuously develop product knowledge and client engagement skills

• At least 1 year of experience within the financial markets
• Fluent in French
• A demonstrated curiosity in the intersection of finance and technology
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
• Analyzing situations with attention to detail
• Enthusiasm for learning in a fast-paced, evolving environment

Experience in SQL is preferred but not required

• retirement investment and tools designed to help you in building a sound financial future
• access to education reimbursement
• comprehensive resources to support your physical health and emotional well-being
• family support programs
• Flexible Time Off (FTO)