Analyst, Unified Communications Operations Job at BlackRock Investments (Mumbai)

Senior Data Analyst

Provide Advisory & Assistance Services (A&AS) to the United Operational Test Tea...

Location

United States , Las Vegas

Salary:

Not provided

DCS Corporation

Expiration Date

Until further notice

Requirements

U.S. Citizenship is required
High School diploma/GED and 13 years of relevant data analysis experience, an Associate's degree plus 7 years, or a Bachelor’s degree plus 5 years of relevant experience
Active Top Secret security clearance required
Proficiency in SQL for data querying and manipulation
Experience with Microsoft SQL Server, PostgreSQL, Apache Spark and Hadoop for processing large datasets
Proficiency in Python and VBA for data analysis, scripting, automation, and reporting dashboard tools
Minimum of 5 years of experience in Air Force or Navy operations and tactics
Demonstrated knowledge of fighter aircraft and operational testing methodologies
Familiarity with Air Force Instructions (AFIs), AFMAN 91-201, DoDI 6055.9, and other applicable instructions and standards related to operational testing
Ability to create and execute data management strategies that align with Operational Test analysis requirements

Job Responsibility

Provide Advisory & Assistance Services (A&AS) to the United Operational Test Team (UOTT) and the Air Dominance Division shaping and managing the end-to-end data infrastructure and analytic processes that drive operational test and evaluation (OT&E)
Developing and overseeing data requirements, procedures, and governance building and maintaining analysis tools, managing test data, and producing high-impact technical deliverables
Lead efforts to develop, coordinate, and sustain a unified data-analysis toolset across AFOTEC Detachment 6 sites, ensuring consistent and efficient analytics across the enterprise
Primarily assist Operations and Data Analysts in managing and improving data workflows by organizing data, streamlining database processes, and optimizing tools on existing data infrastructures
Ensures efficient data movement between test sites
Supervises and monitors the technical deployment of data analysis networks, troubleshooting issues and ensuring alignment with data analysis requirements
Identifies and addresses potential bottlenecks in data analysis network performance and collaborate with cyber security and network engineering teams to integrate new software and procedures to improve data processes

Fulltime

New

Business Functional Analyst - UCC & Operator Connect

The Business Functional Analyst role at NTT DATA involves supporting the migrati...

Location

Romania , Cluj-Napoca

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years’ experience in a Project Analyst, Project Coordinator or similar analytical support role within IT or telecom environments
Strong understanding of Unified Communications systems and enterprise telephony principles
Knowledge of DIDs, SIP, SBC behaviour, number routing, carrier porting rules and PSTN fundamentals
Experience supporting Microsoft Teams telephony (Operator Connect, Direct Routing and Teams Voice features)
Familiarity with telecom carrier portals, porting formats and global numbering regulations
Exposure to network troubleshooting tools and VoIP/QoS validation approaches
Strong analytical capability — able to gather, interpret and present complex data clearly and accurately
Excellent written and verbal communication skills, including production of reports, trackers and governance documentation
A structured, detail-oriented approach with the ability to work within defined programme timelines

Job Responsibility

Perform detailed data and functional analysis to support migration from Avaya UC to Microsoft Teams Voice
Analyse, validate and reconcile telephony inventories including DIDs, number ranges, routing paths and carrier information
Support number lifecycle management including porting coordination and carrier engagement
Track and manage porting formats, regulatory requirements and local numbering compliance (Romania)
Produce and maintain migration wave plans, number mapping documentation and transition trackers
Support Operator Connect and Direct Routing deployment analysis within Microsoft Teams
Assist with troubleshooting and validation of enterprise telephony configurations including SIP, SBC behaviour and PSTN fundamentals
Use network troubleshooting tools and QoS/VoIP testing methodologies to support issue analysis
Maintain RAID logs, status reports and executive-ready reporting documentation
Capture meeting minutes, action logs and governance documentation

Fulltime

Senior Revenue Operations Analyst

Adyen is looking for a business analyst to drive commercial performance insights...

Location

Brazil , São Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Availability to work 3 days in person on Morumbi (SP)
6+ years of experience in a business analyst, commercial analyst, or strategy consulting role
Strong written and verbal communication skills in English, able to adapt messaging to different audiences
Familiarity with SQL and BI tools such as Looker, Tableau, or Power BI
Able to translate business problems into structured analytical questions and turn insights into clear recommendations
Comfortable working independently with stakeholders, managing expectations, and bringing clarity in ambiguous situations
Confident using data to guide conversations, highlight risks, and support decision-making
Strong prioritization skills to balance daily requests with broader regional performance needs
Collaborative and proactive, sharing knowledge, seeking feedback, and contributing to continuous improvement
Availability to travel (only when needed and aligned with team lead)

Job Responsibility

Strategic insights and forums: Deliver performance insights for QBRs, MBRs, and ad-hoc forums. Translate commercial questions into clear and digestible data insights that give leaders an actionable view of regional performance
Commercial planning and goal setting: Partner with regional leaders to define, track, and review commercial goals across the funnel following the global methodology. Ensure goals are grounded in data and provide visibility into progress, risks, and required actions
Performance analytics: Analyze full-funnel commercial performance to identify trends, risks, and drivers of growth. Surface root causes and provide practical recommendations that help improve the effectiveness and efficiency of GTM execution
Data governance and consistency: Apply global KPI definitions, templates, and data cuts consistently with the Central Revenue Operations Analytics team. Contribute to a unified analytical backbone by following shared methodologies and maintaining strong data accuracy standards
Project support and scalable ways of working: Support cross-regional or global initiatives led by Revenue Operations. Help implement shared data methodologies and repeatable frameworks that improve the scalability and quality of insights
Stakeholder management: Build trusted relationships with commercial leaders and cross-functional partners. Anticipate needs, manage expectations clearly, and communicate insights in a structured and concise way adapted to different audiences

Customer Success Analyst

As a Customer Success Analyst, you are a high-influence domain owner responsible...

Location

United States , Bay Area

Salary:

60200.00 - 120200.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5-7 years in customer support operations, customer success operations, or related field
2+ years in a strategic or analytical role (e.g., Operations Manager, Senior Analyst, Program Manager)
1+ year driving cross-functional projects with Product, Engineering, or Operations teams
Demonstrated ability to analyze operational metrics, identify root causes, and design solutions
Proven success influencing outcomes without direct authority
Analytical Rigor: Strong analytical skills with high data literacy. Ability to find, analyze, and synthesize ambiguous and complex data from multiple sources to identify root causes and design solutions.
Cross-Functional Influence: Proven ability to drive results through influence, not authority. Can effectively communicate and build alignment with senior partners in Product, Engineering, Risk, and Operations.
Strategic & Systems Thinking: A creative and persistent problem-solver who can manage systemic complexity, design durable solutions, and anticipate downstream impacts.
Operational Execution: Hands-on ability to manage pilots, coordinate with vendors, and drive operational improvements with measurable outcomes.
Program Management: Experience managing complex, cross-functional, multi-quarter projects from scoping to completion, with ability to adapt as conditions change.

Job Responsibility

Operational Excellence: Vendor & Operations Liaison: Partner with VMO as the LOB expert. Attend key vendor calls to provide deep context on policies, roadmaps, best practices, and supportability constraints, translating LOB objectives into concrete vendor requirements.
Business Advocacy: Serve as the primary business stakeholder for support functions (VMO, WFM, L&D, QA, Content), defining requirements and driving accountability.
Cross-Functional Leadership: Represent your domain in cross-functional forums and act as a key voice in strategic decisions.
Advocate Enablement: Define advocate "confidence" needs (knowledge, tools) for your domain and partner with VMO and L&D to ensure they are delivered at scale.
Pilot Design & Execution: Co-design and oversee vendor pilots for new tools, flows, or experimental work, defining success metrics, feedback loops, and go/no-go criteria.
Deep Expertise Development: Develop and maintain deep subject matter expertise in your domain's products, policies, tools, and operational mechanics to become the go-to expert.
BPO Metrics & Accountability: Partner with BPO Operation Managers and VMO leadership to oversee and influence KPI results for your domain (CSAT, FCR, AHT, QA).
Strategic Focus: OKR Definition & Tracking: Define and contribute to domain-level OKRs.
End-to-End Journey Mapping: Map the E2E customer journey for your domain. Own and synthesize all customer sentiment (CSAT, NPS, escalations) into a single, unified view of systemic pain points.
Systemic Health & Diagnostics: Own the health of systemic policies, workflows, and tools. Diagnose operational metrics (AHT, FCR, CSAT, and QA) with a technical lens to identify root causes in tooling, policy, or process design.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Field Tech Analyst

The Field Tech Analyst role involves providing technical support and troubleshoo...

Location

Philippines , Taguig City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with Cisco technologies
Experience managing hardware and software installations
Strong problem-solving skills
Ability to communicate effectively with clients
Experience providing network technical support for complex network related incidents, changes and projects
Experience troubleshooting Cisco and wireless technology, network routing and switching
Experience implementing and maintaining networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
Experience deploying, testing, maintaining, monitoring, and troubleshooting telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
Experience managing, operating and maintaining LAN/Voice/Video services
Experience providing and managing a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP

Job Responsibility

Responding to client support requests
Contacting clients to find out the nature of the problem
Traveling to the client’s location or connecting via a remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Providing basic training in computer operation and management
Completing job reports and ordering supplies

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Lead Observability Engineer

Lead Observability Engineer role focusing on the Elastic Observability Platform,...

Location

India , Hyderabad

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent experience
7–10+ years of experience in observability engineering, SRE, monitoring platform ownership, or infrastructure operations
Deep, hands-on expertise with Elastic Stack (Elasticsearch, Kibana, Logstash, Beats/Elastic Agent, APM)
Strong architectural knowledge of cloud (Azure/AWS) and hybrid observability patterns
Experience leading observability for infrastructure, cloud platforms, network systems, Kubernetes, and Microsoft 365
Proven experience designing monitoring for SaaS platforms (Workday, Salesforce, ServiceNow)
Advanced scripting/automation experience (Python, PowerShell, Bash)
Strong knowledge of API integrations, data pipelines, and log-flow engineering
Experience leading incident diagnostics and delivering visibility for RCA and operational improvement
Strong analytical, architectural, and troubleshooting skills with a platform-owner mindset

Job Responsibility

Receives work assignments through the ticketing system or from senior leadership
Provides Tier-4 engineering expertise, platform ownership, and technical leadership for all observability capabilities across hybrid cloud, on-premises, and SaaS environments
Leads the design, architecture, and maturity of the enterprise observability ecosystem with a primary focus on the Elastic Observability Platform
Drives the enterprise strategy for logging, metrics, traces, synthetics, and alerting—including governance, standardization, and performance optimization
Partners closely with Cloud, Infrastructure, Security, Enterprise Applications, and SRE leadership to define observability frameworks
Ensures observability platforms meet enterprise requirements for security, performance, availability, compliance, and scalability
Oversees monitoring implementations for key SaaS applications including Workday, Salesforce, ServiceNow, and Microsoft 365
Provides guidance, mentorship, and direction to observability engineers, SREs, and operational teams
Acts as a strategic advisor during major incidents by providing real-time diagnostics, correlation insights, and driving RCA improvements
Required to provide on-call support during off-hours on weekdays, weekends, and holidays on a rotating basis

Fulltime

Senior Business Analyst

Adyen is looking for a business analyst to drive commercial performance insights...

Location

Brazil , São Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Availability to work 3 days in person on Morumbi (SP)
6+ years of experience in a business analyst, commercial analyst, or strategy consulting role
Strong written and verbal communication skills in English, able to adapt messaging to different audiences
Familiarity with SQL and BI tools such as Looker, Tableau, or Power BI
Able to translate business problems into structured analytical questions and turn insights into clear recommendations
Comfortable working independently with stakeholders, managing expectations, and bringing clarity in ambiguous situations
Confident using data to guide conversations, highlight risks, and support decision-making
Strong prioritization skills to balance daily requests with broader regional performance needs
Collaborative and proactive, sharing knowledge, seeking feedback, and contributing to continuous improvement
Availability to travel (only when needed and aligned with team lead)

Job Responsibility

Strategic insights and forums: Deliver performance insights for QBRs, MBRs, and ad-hoc forums. Translate commercial questions into clear and digestible data insights that give leaders an actionable view of regional performance
Commercial planning and goal setting: Partner with regional leaders to define, track, and review commercial goals across the funnel following the global methodology. Ensure goals are grounded in data and provide visibility into progress, risks, and required actions
Performance analytics: Analyze full-funnel commercial performance to identify trends, risks, and drivers of growth. Surface root causes and provide practical recommendations that help improve the effectiveness and efficiency of GTM execution
Data governance and consistency: Apply global KPI definitions, templates, and data cuts consistently with the Central Revenue Operations Analytics team. Contribute to a unified analytical backbone by following shared methodologies and maintaining strong data accuracy standards
Project support and scalable ways of working: Support cross-regional or global initiatives led by Revenue Operations. Help implement shared data methodologies and repeatable frameworks that improve the scalability and quality of insights
Stakeholder management: Build trusted relationships with commercial leaders and cross-functional partners. Anticipate needs, manage expectations clearly, and communicate insights in a structured and concise way adapted to different audiences

Analyst, Unified Communications Operations

BlackRock Investments

Location:
India , Mumbai ▼
Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 09, 2026

Expiration:
March 18, 2026

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