Analyst, store operations / workforce management

• Manage maintenance, configuration, documentation and production support of our WFM system
• Participate in enhancements and technology rollouts for our WFM system including requirements gathering, testing, implementation and post-implementation support
• Assist in seasonal and monthly payroll budgeting process, including how payroll is allocated, executed, and tracked
• Prepare monthly sales and payroll planning tools for distribution to field teams
• Generate regular reports for field teams and leadership on scheduling compliance, productivity, store closures and payroll spend, while highlighting risk and making recommendations to correct action
• Monitor mid-month progress and determine changes to projections and payroll model as needed to protect the business requirements and budgets
• Maintain factors used for labor planning such as indexes and wage rates
• Develop and modify custom reports as needed in response to business trends and callouts from leadership
• Assist in the management of the workload planning committee to make sure all appropriate activities are captured and updated as necessary for any labor allocation needs
• Run ad hoc data requests and analyses for cross functional partners and leadership as needed
• Maintain documentation of Standard Operating Procedures (SOPs) for use by corporate partners, field partners, and stores teams stores to facilitate efficient execution of non-selling tasks
• Monitor WFM team’s inbox working with the Field organization including store teams to ensure business continuity
• Trouble shoot and assist various functional partners as necessary to ensure weekly timekeeping and payroll are processed as required with no business interruption
• Work with cross-functional partners in Store Operations, Finance, HR, IT, Payroll, Planning and Visual to support labor planning initiatives and capture all non-selling activities, including managing a SharePoint database
• Travel to stores along with Corporate/Field leadership to seek feedback, review implementation and directly collaborate with Field leaders in the payroll allocation models, selling cost and WFM system applications
• Effectively communicate and escalate potential issues appropriately
• Highlight risk and opportunity to field leadership and make recommendation to correct action
• Keep projects on track towards meeting milestones, achieving pre-defined goals and apply learnings for future strategies

• 1 – 2 years retail experience preferred
• Bachelor’s degree preferred or equivalent experience
• 2 years’ experience in business analysis
• Exceptional writing, organizational and communication skills
• Ability to collaborate with team members
• Ability to prioritize and meet deadlines
• Strong analytical skills
• Ability to make decisions on own and be an independent thinker
• Ability to problem solve and walk leaders through findings
• Expert in MS Excel
• Experience with automated Workforce Management or related software a plus
• Savvy and resourceful and able to build effective relationships across an organization at all levels
• Ability to navigate the grey and have confidence to seek and provide clarity

Experience with automated Workforce Management or related software a plus

• Merchandise discount at select KnitWell Group brands
• Support for individual development plus opportunities for career mobility within our family of brands
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
• Medical, dental, vision insurance & 401(K)
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays