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Analyst Sr., Booked Guest Ecommerce

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Carnival Cruises

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Location:
United States , Miami

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position enables a data-driven culture within the E-commerce & Guest Technology team, providing reporting and insights to drive sound resource allocation and business decisions. This individual supports multiple channels in evaluating marketing campaigns, product launches, and development releases, focusing on impacts on web traffic, conversion, and revenue. This person will continuously analyze business trends, processes, and opportunities based on statistical information and insights from machine learning and operational reviews.

Job Responsibility:

  • Develop, automate, and maintain the cross-channel real-time dashboards (Tableau) and statistic reports
  • Conduct A/B testing scenarios & manage statistical analysis reporting processes to optimize email and lead nurturing strategies
  • Develop best practices for building, testing, and deploying predictive models for eDM and paid media optimization, customer journey, social media, customer segmentation, personalization, and preference analysis
  • Produce visually engaging regular reports & visualizations to monitor campaign/model effectiveness, uncover trends and relationships, and provide actionable insights
  • Develop repeatable and self-serve reporting mechanisms, enabling in-depth analysis of performance across the pipeline, content, channels, and campaigns
  • Build and maintain executive relationships with operations as the data analytics SME by influencing decision-making as a valued thought partner
  • Performs other duties as assigned

Requirements:

  • Bachelor's required, Master's preferred, in Computer Science, Computer Engineering, EE, EEE, Statistics, Math, Industrial Engineering, Operational Research, Physics, Economics, Finance, Financial Engineering, or related fields
  • 5+ years work experience in related field
  • Experience in travel/cruise industry, hospitality, marketing, financial services, or internet/mobile industries is a plus
  • 2-4+ years of hands-on experience with SQL
  • 1+ years hands-on experience with R/Python/Java
  • Experience with SAS is a plus
  • Understanding of Web/Marketing Technology is a plus
  • Understanding and/or hands-on experience with GCP, AWS, Hadoop, and Spark is a plus
  • General understanding of revenue management concepts and principles
  • Experience working in a corporate environment that required planning amongst cross-functional business units
  • Must be able to remain in a stationary position at a desk and/or computer for extended periods of time

Nice to have:

  • Experience in travel/cruise industry, hospitality, marketing, financial services, or internet/mobile industries
  • Experience with SAS
  • Understanding of Web/Marketing Technology
  • Understanding and/or hands-on experience with GCP, AWS, Hadoop, and Spark
What we offer:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Company paid term life insurance and disability coverage
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays
  • Vacation Time
  • Sick Time
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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