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Act as a primary point of contact for settlement-related inquiries, managing requests through structured workflows (work orders)
Investigate and resolve day-to-day settlement issues, including payment delays or non-receipt, settlement failures and discrepancies, value date and reconciliation issues, settlement setup or configuration gaps
Analyze and explain settlement outcomes to internal stakeholders and customers, providing clarity on settlement flows, positions, and financial charges
Support investigation of settlement discrepancies, variances, and reconciliation differences, ensuring accurate and timely resolution
Provide settlement process expertise to Customer-facing teams (CTS, Account Management) and Implementation teams, supporting client onboarding, configuration changes, issue prevention and readiness
Act as a trusted advisor on settlement processes, including funding requirements, cut-off timelines, and operational best practices across markets
Support inquiries related to settlement advisements and reporting, including reconciliation between payments, billing, and reporting outputs
Collaborate with global stakeholders to support settlement service setup, changes, and issue resolution, ensuring accuracy and minimizing downstream risk
Identify and drive process improvements to enhance operational efficiency and reduce recurring issues
Contribute to knowledge sharing and cross-training initiatives to support team resilience and follow-the-sun coverage
Build and maintain strong relationships with internal stakeholders and customers worldwide
Requirements
Bachelor's degree in Finance, Accounting, Business, or related field
Strong analytical and problem-solving skills, with high attention to detail
Ability to manage time-sensitive issues with financial impact in a fast-paced environment
Experience in Operations and handling operational inquiries or issue resolution (preferably in payments, banking, or financial operations)
Understanding of settlement, reconciliation, or payment flows is an advantage
Exposure to banking systems, SWIFT messaging, or financial platforms is a plus
Strong communication skills, with the ability to explain complex topics clearly to different audiences
Ability to manage multiple priorities and collaborate across global teams
Proactive, solution-oriented mindset with a focus on continuous improvement