Analyst-service performance

• Manage a portfolio of small merchants and drive growth through proactive account development
• Drive business results and support delivery of all key business metrics and goals
• Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients
• Execution of opportunities to drive and improve merchant satisfaction
• Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points
• Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies

• Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily
• Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities
• Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities
• Very good statistical and analytical skills
• The resilience and composure to remain positive under pressure and continually evolving circumstances
• Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience
• Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication
• Goal oriented with effective time management skills

IA knowledge preferred

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities