Analyst, Service Operations Job at Forterro (Sofia)

ITIL Service Operations Analyst

We are seeking a highly organised and service‑focused ITIL Service Operations An...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

ITIL Foundation / Practitioner, intermediate or similar qualification
Change Management Experience
ServiceNow knowledge
Major Incident Management experience
Eligibility to pass BS7858 security check

Job Responsibility

Support the delivery, stability, and continual improvement of IT services
Work within the Service Operations function to ensure incidents, requests, problems, and changes are managed effectively and in line with ITIL best practices
Maintain service quality
Support operational processes
Ensure customers and internal teams receive timely, accurate, and professional support
Manage incidents, service requests, problems, and changes in line with ITIL best practices
Monitor service performance
Triage and prioritise tickets
Coordinate with technical teams to drive timely resolution
Maintain clear communication with customers and stakeholders

Fulltime

Laboratory Automation and Service Operations Asset Analyst IV

The Laboratory Automation and Service Operations Asset Analyst IV position will ...

Location

United States , Redwood City

Salary:

69200.00 - 103800.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science or related field
or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
4+ years of experience in a combination of following: Communicating service needs and coordinating scheduling of external vendors
Using SAP, or other CMMS for tracking equipment/assets and/or service activities
Other Windows-based data capture systems
Basic computer skills to include Internet navigation, Email usage, and word processing
Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Proficient understanding of CAP/CLIA and FDA regulatory requirements relating to equipment and documentation

Job Responsibility

Ensure validity of the equipment database
Provide guidance and assistance to level 1 and newer team members
Perform in-depth review of all documentation returned from external and internal teams to ensure compliance
Answer questions from site leaders and front-line technicians
Make decisions regarding maintenance plans and equipment coordination
Develop, manage, and maintain calibration schedules
Support the coordination of equipment to be sent out for external calibrations
Collaborate with Procurement Specialist
Evaluate CMMS data integrity
Assist with quarterly audits

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
Retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

Data Analyst / Data Centre Operations Analyst

We are seeking a detail-oriented Data Analyst to join a critical Data Centre ope...

Location

United Kingdom , Wakefield

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong analytical and reporting skills
Experience working within Data Centre, IT Infrastructure, Engineering, Facilities, or Operational environments
Excellent attention to detail and documentation skills
Ability to work with multiple stakeholders across technical and operational teams
Experience auditing assets, power, connectivity, or infrastructure environments would be highly advantageous
Strong communication and organisational skills

Job Responsibility

Supporting Data Centre Floor Management and Engineering teams with operational analysis and reporting
Managing and maintaining infrastructure data, documentation, and operational records
Conducting power and connectivity audits across multiple Data Halls
Tracing power connectivity from IT equipment through to local power distribution systems
Working closely with platform owners, network operations teams, and engineers to ensure service continuity during audit and assessment activities
Producing accurate documentation and progress reports for key stakeholders
Supporting infrastructure change activities and engineering projects
Providing weekly updates on audit progress and operational findings

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

Senior Loan Operations Analyst - IFSC-GIFT Operations

We're currently looking for a high caliber professional to join our team as Offi...

Location

India , Gandhinagar

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Master’s Degree, especially an MBA or a Master's in a specialized field relevant to finance, Banking, Accountancy or Risk Management
Chartered Accountant degree is preferred
4-6 years relevant experience
Experience in IFSC Gift City banking / offshore banking in preferrable
Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process
Demonstrate understanding of Loan Processes, Procedures, Products and Services
Basic awareness of managing, preparing, and reviewing loan documentation
Able to identify, mitigate, manage, resolve, and escalate risks and issues
Awareness of risk types, policies and control measures and processes
Comply with applicable laws, rules, and regulations, and adhering to Policies

Job Responsibility

Prepare and review loan documentation
Independently process and close loans within a complex loan operations environment
Provide day-to-day loan transactional processing including booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and calculations
Support an expansive and/or diverse array of products/services
Follow established procedures to identify and resolve problems related to loan documentation/processing activities
Make recommendations to management to support process improvement
Design and analyze moderately complex loan documentation reports
Make evaluative judgments based on analysis of factual information and assist in implementation of loan documentation process improvements
Minimize risk through increased knowledge of procedural requirements
Timely management and escalation of all inquiries and issues related to loan processing

What we offer

Access to telehealth options
Health advocates
Confidential counseling
Access to learning and development resources
Programs that help employees balance their work and life

Fulltime

Regulatory Operations Analyst

In your role as a Regulatory Operations Analyst, you will play a critical part i...

Location

United States , Whippany

Salary:

64000.00 - 87000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Financial services experience
Knowledge of US Regulatory Rules (FINRA, SEC)
Business skills, including intermediate Excel and PowerPoint

Job Responsibility

Support key Regulatory Reporting submissions and strengthen the control framework that underpins our regulatory obligations
Performance of KYC tasks while following standard procedures related to Client Due Diligence and AML policies
Monitoring of real time transaction flow, trade updates and exception queues to ensure timely and accurate trade representation across systems
Address incident, problem and change management issues to improve services across the bank
Provision of support to continuous improvement of the operational process and the development of best practices
Provision of support for cleared derivatives, performing perform daily reconciliation of related fees undertake a range of complex customer and product related processing activities
Participation in training and development programs to enhance skills and knowledge

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award

Fulltime

Senior Analyst, Operations Finance

The Senior Analyst, Operations Finance will collaborate with the Director, Opera...

Location

United Kingdom , London

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 years of experience in a related hospitality accounting or shared services role
Field experience with hands on knowledge of PMS/POS environments, Income Audit, and GL processes
Familiar with detailed workflows and system navigation, the clicks, the sequences, and the practical application
CPA or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Working technical knowledge of generally accepted accounting principles
Ability to read, write and speak English fluently
additional languages an asset

Job Responsibility

Collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing
Drive adoption of best practices and standards
Maximize the use of standardized tools and templates by the properties
Monitor and improve KPI's within the Service Level Agreements
Minimize Capgemini errors reported by the properties
Maximize efficiency of onsite processes
Assist in establishing/enforcing policies, rules, internal controls and safeguards
Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services
Provide hotel users with support for standard tools, templates and processes
Support leadership decisions through reporting and data-driven insights

Fulltime

Information Security Operations Analyst

Information Security Operations Analyst is responsible for delivering and contin...

Location

Colombia , Bogotá D.C.

Salary:

Not provided

Mastercard

Expiration Date

June 30, 2026

Requirements

2-5 years of experience in information security roles
Experience in IAM operations, access provisioning, or service management
Exposure to ITSM practices and queue-based operations
Working knowledge of IAM lifecycle concepts
Full professional proficiency in English, both written and spoken

Job Responsibility

Support end-to-end access request fulfillment optimization while ensuring consistent execution against SOPs and controls
Identify service friction points using ticket trends and stakeholder feedback
deliver incremental improvements
Execute process enhancements such as SOP updates, workflow adjustments, and knowledge article maintenance
Perform structured triage and contribute to root cause analysis (RCA) with guidance for complex cases
Maintain operational quality controls to ensure accuracy, compliance, and audit readiness
Develop and deliver regular service reporting and escalate risks early
Execute UAT and validation activities for changes impacting access workflows
Collaborate with Resolution teams and Engineering to document and track defects
Serve as an SME for day-to-day access operations and tooling features

Fulltime

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Application Support Analyst - Operations Technology

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python...)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

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Analyst, Service Operations

Job Description

Job Responsibility

Requirements

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