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about the job Act as the primary technical point of contact (SPOC) for SMS, SAP, Concur, and ARIBA, supporting both internal IT teams and external vendors. Provide Level 2 support to troubleshoot and resolve system issues, ensuring all incidents and service requests meet strict SLA targets. Perform hands-on system customization, configuration, and monitoring of error notifications to maintain optimal performance. Promote SAP best practices and act as an "SAP Ambassador" to increase system proficiency and adoption across the user base. Develop and deliver business process training to end users across various ASPAC locations to ensure smooth system integration. Partner with Lead Analysts and business stakeholders to align functional delivery with broader finance and organizational goals.
Job Responsibility:
Act as the primary technical point of contact (SPOC) for SMS, SAP, Concur, and ARIBA, supporting both internal IT teams and external vendors
Provide Level 2 support to troubleshoot and resolve system issues, ensuring all incidents and service requests meet strict SLA targets
Perform hands-on system customization, configuration, and monitoring of error notifications to maintain optimal performance
Promote SAP best practices and act as an "SAP Ambassador" to increase system proficiency and adoption across the user base
Develop and deliver business process training to end users across various ASPAC locations to ensure smooth system integration
Partner with Lead Analysts and business stakeholders to align functional delivery with broader finance and organizational goals
Requirements:
Degree in Computer Science or a related technical discipline
2-4 years of experience in regional system support, specifically focusing on SAP MM, Concur, and ARIBA
Solid understanding of Procure-to-Pay (P2P) business processes and cloud-based procurement solutions