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Analyst, Residential Operations

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Four Seasons

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 CAD / Year
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Job Description:

The Analyst, Residential Operations is responsible for supporting the Global Residential Operations teams through providing high quality operational data analysis. This position will be a resource to the broader Global Residential Operations team to support efforts around residential service, people management and stakeholder relationships. The role will have exposure and accountability in supporting our existing residential properties and developing projects.

Job Responsibility:

  • Assist with developing and implementing operational KPIs to measure performance
  • Provide operational analysis to better understand operational KPIs
  • Provide monthly, quarterly, yearly operational performance related reporting to management team
  • Harvest and analyze operational data to determine trends, develop new processes and support global initiatives and/or company goals
  • Proactively seek out, filter and consolidate data and information from various sources to provide meaningful, actionable, insights to share with the Global Operations team
  • Gather and interpret data from operational systems to improve processes and optimize results
  • Research and analyze industry practices and Global Residential Operations processes and tools to support an environment of continuous improvement
  • Collect and analyze leading operational best practices and innovations
  • Assist with operations reviews for the various residential models – Private Residences, condo hotels, rental, standalone, etc
  • Support with the rollout / implementation of global programs and other new initiatives
  • Review Teams channels to understand questions being asked to determine trends
  • Assist in understanding homeowner satisfaction
  • Assist with compiling, organizing, and maintaining various tools to support operational platforms and systems, including Teams channels, Residential Operations SharePoint sites, Viva Engage, etc
  • Assist in development and rollout of new operating guidelines
  • Manage system access requests and distribution as required
  • Assist with planning and coordination of global quarterly call conference calls
  • to include agenda, securing presenters, presentation creation
  • Assist with the coordination and execution of the Global Residential Leadership conference planning and meeting logistics

Requirements:

  • 3-5 years of related experience in hospitality industry and project analysis
  • University degree with a focus on hospitality, hotel management, real estate or property management
  • Highly proficient in Microsoft Office 365 - Excel, Word, and PowerPoint
  • Experience in using website development software – SharePoint an asset
  • Ability to learn and understand additional technical knowledge and skills as required
  • Understanding of the branded residential/real estate, vacation home market and industry an asset
  • Good understanding of the hospitality industry, particularly the luxury segment
  • Strong customer service knowledge
  • Excellent verbal and written communication skills
  • Proficient in leveraging new technologies
  • Team player with an excellent attitude and strong work ethic
  • Creative problem solver, able to access multiple information sources to solve problems
  • Able to work independently, take initiative, use sound judgement, and be proactive in taking on new tasks
  • Strong interpersonal skills, who can work cooperatively with others to accomplish common tasks and objectives
  • Excellent organizational and analytical skills
  • Strong attention to detail and accuracy
  • Excellent demonstration of maturity, initiative, and resourcefulness

Nice to have:

  • Hospitality and mixed-use exposure preferred
  • Experience in using website development software – SharePoint an asset
  • Understanding of the branded residential/real estate, vacation home market and industry an asset

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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