CrawlJobs Logo

Analyst, Professional Services

gong.io Logo

Gong

Location Icon

Location:
United States , San Francisco ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

73800.00 - 100000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

At Gong, we aim to unlock reality to help people and companies reach their full potential. As a Business Analyst on our Professional Services team, you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company.

Job Responsibility:

  • Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity.
  • Forecast work and allocate program resources with customer buy-in
  • Ensure program deliverables meet the highest quality standards
  • Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization.
  • Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
  • Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches.
  • Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
  • Identify, document, and proactively mitigate program risks
  • Ideate and develop new program deliverables that elevate the team process through measurable outcomes.
  • Contribute to practice development initiatives

Requirements:

  • Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience)
  • Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
  • Exposure to or experience with project management methodologies (school, internships, or work experience)
  • Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies.
  • A curious mindset, strong attention to detail, and a passion for solving problems with data
  • Excellent communication, interpersonal skills, and eloquent writing skills.
  • Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
  • Willingness to travel.
What we offer:
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Gong - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Analyst, Professional Services

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service preferred
  • Proficiency in English and another European language (Spanish, German or French)
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
Job Responsibility
Job Responsibility
  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
  • Provide coaching, support to team, and serve a point of contact for escalation
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
  • Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
What we offer
What we offer
  • Competitive base salary (annually reviewed)
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits that support you (and your family) to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bilingual proficiency in Spanish and English (oral and written) required
  • additional European languages (e.g., Italian, German) preferred
  • Excellent verbal and written communication skills with proven experience in a business or financial environment
  • Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
  • Proven ability in problem-solving and crisis management
  • Exceptional planning, organizational, time management, and prioritization skills
  • Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
  • Demonstrated experience in driving process improvements
  • Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients
Job Responsibility
Job Responsibility
  • Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
  • Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
  • Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
  • Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
  • Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
  • Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
  • Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
  • Ensure comprehensive logging and management of all client interactions within designated service tracking system
  • Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
  • Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution
What we offer
What we offer
  • Competitive base salary (annually reviewed)
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Benefits supporting well-being, living well and saving well
  • Inclusive workplace environment
  • Fulltime
Read More
Arrow Right

Sr. Analyst, Provider Services

The Sr. Analyst, Provider Services role at CVS Health involves recruiting health...
Location
Location
United States , Illinois
Salary
Salary:
46988.00 - 112200.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
January 31, 2026
Flip Icon
Requirements
Requirements
  • Minimum 1 year of work experience OR B.S./B.A. degree
  • M.B.A., M.P.H., or other advanced degree welcomed
  • High attention to detail and creativity
  • Must be comfortable with cold calling and prospecting in a sales or business development environment
  • Ability to function in a startup environment and manage in the midst of ambiguity
  • Highly motivated, confident professional with strong executive presence
  • Flexible and positive attitude
  • Professional communication skills and skill in developing relationships with candidates and leaders across the organization
  • Willing to work a hybrid schedule (remote and in-office)
  • US work authorization
Job Responsibility
Job Responsibility
  • Hires at least 20 providers each year
  • Execute the recruiting function for the company, including specialties like family medicine, internal medicine, geriatrics, psychiatry, cardiology, podiatry, and nephrology
  • Work closely with Regional Vice Presidents, Senior Medical Directors, and Executive Medical Directors for provider hiring
  • Assist in meeting physician and APP recruitment needs and fulfilling recruitment strategy
  • Research networking opportunities and run cost-benefit analysis for each opportunity
  • Develop additional physician and APP sourcing methods
  • Maintain relationships with schools, residency/fellowship programs, medical societies/associations
  • Pre-screen candidates, coordinate remote and on-site interviews, and collect feedback
  • Develop and maintain physician recruitment metrics and candidate pipelines
  • Attend conferences, on-site interviews, and Grand Rounds with minimal travel
What we offer
What we offer
  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for wellness screenings, tobacco cessation, and weight management
  • Confidential counseling and financial coaching
  • Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
  • Fulltime
Read More
Arrow Right

Sr. Analyst, Provider Services

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Illinois
Salary
Salary:
46988.00 - 112200.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 01, 2026
Flip Icon
Requirements
Requirements
  • Minimum 1 year of work experience OR B.S./B.A. degree
  • M.B.A., M.P.H., or other advanced degree welcomed
  • High attention to detail and creativity
  • Comfortable with cold calling and prospecting in a sales or business development environment
  • Ability to function in a startup environment and manage in the midst of ambiguity
  • Very smart, highly motivated, confident professional who is comfortable working with physicians, nurse practitioners, and physician assistants and has strong executive presence
  • Flexible and positive attitude
  • Appreciation for a challenge, i.e., work hard/play hard, and a hunger for growth in a startup environment
  • Professional communication skills and skill in developing relationships with candidates and leaders across the organization
  • Willing to work a hybrid schedule (remote and in-office)
Job Responsibility
Job Responsibility
  • Execute the recruiting function for the company
  • Hires at least 20 providers each year
  • Works closely with Regional Vice Presidents, Senior Medical Directors, and Executive Medical Directors to execute provider hiring in various markets
  • Assists in meeting physician and APP recruitment needs and fulfilling recruitment strategy
  • Research networking opportunities and run cost-benefit analysis for each opportunity
  • Develops additional physician and APP sourcing methods
  • Develops relationships and maintains the candidate pipeline by working relationships with schools, residency/fellowship programs, medical societies/associations
  • Pre-screens candidates, coordinates remote and on-site interviews, and collects and synthesizes feedback from interview panel
  • Maintains database of candidate information and development of physician recruitment metrics to measure success and plan for future recruitment initiatives
  • Will attend conferences, on-site interviews, and Grand Rounds which involve minimal travel
What we offer
What we offer
  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
Read More
Arrow Right

Implementation Analyst, Technical Services

As an Implementation Analyst, you will be responsible for the technical executio...
Location
Location
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in English (required)
  • Fluency in Spanish or German preferred
  • 3+ years of experience in Hospitality or Hospitality Technology
  • Proven ability to manage multiple technical tasks concurrently, prioritize effectively, and meet deadlines
  • Exceptional verbal and written communication skills, with the ability to tailor messaging to different audiences
  • Advanced Excel knowledge
  • Strong technical and analytical abilities
  • adept at troubleshooting complex issues
  • Self-motivated with a strong sense of ownership and accountability
  • Bachelor’s degree or equivalent professional experience
Job Responsibility
Job Responsibility
  • Execute the end-to-end technical setup for new customer onboardings and existing customer technology changes (e.g., PMS/CRS migrations, new integrations)
  • Gather, document, and execute complex and detailed technical requirements
  • Configure hotel properties within the Duetto platform, ensuring accuracy and completeness
  • Establish and validate connections between customer property management systems (PMS), central reservation systems (CRS), and Duetto
  • Troubleshoot and resolve technical issues that arise during implementation, ensuring readiness for final data quality (QC) review
  • Manage and prioritize multiple concurrent implementation tasks to meet deadlines and maintain quality standards
  • Collaborate closely with internal Project Managers, Data Quality, and other Customer Org teams
  • Communicate directly with clients and integration partners via email and virtual meetings (e.g., Google Meet) to manage technical work, share progress, and resolve blockers
  • Maintain comprehensive project documentation for technical configurations, historical reference, and reporting
  • Perform other related duties as needed to support team and company priorities
Read More
Arrow Right

Service Board Analyst

The Service Board Analyst will ensure the smooth operation and efficiency of the...
Location
Location
Salary
Salary:
35000.00 - 40000.00 USD / Year
darkhorsetech.com Logo
Darkhorse Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years minimum in a ticketing or IT support role (preferably at an MSP)
  • Knowledge of common IT systems, including Windows OS, Microsoft Office 365, and basic network configurations
  • Experience with ticketing platforms and RMM tools
  • Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment
  • Strong customer service skills with a proactive approach to solving client issues
  • Clear and concise verbal and written communication abilities for client interactions and documentation
Job Responsibility
Job Responsibility
  • Monitor and maintain the health of service boards to ensure timely resolution of tickets
  • Qualitize new tickets and client responses by gathering all necessary details and assigning appropriate priorities and statuses
  • Merge duplicate tickets or update existing tickets based on client input, technician feedback, or ticket history
  • Identify and resolve bottlenecks in ticket progression, reassigning or escalating when necessary
  • Proactively follow up on unresolved or stagnant tickets to ensure timely closure
  • Asking questions if there is not an active service agreement for a client
  • Review and update tickets submitted via phone, email, or RMM platforms to ensure completeness and accuracy
  • Reopen previous tickets within promised timelines when appropriate
  • Adjust ticket priorities based on new information provided by clients or technicians
  • Provide prompt and professional responses to client inquiries, ensuring high satisfaction
  • Fulltime
Read More
Arrow Right

Information Security Professional Lead Analyst

The Info Sec Prof Lead Analyst is an intermediate level position responsible for...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years of strong data analysis and report development experience
  • 7+ years of experience in information security or related technology experience required
  • At least 7+ years’ experience with Business Intelligence Reporting tools like Cognos, Tableau
  • At least 7+ years’ experience with Databases like Oracle, SQL Server, Microsoft Access
  • Strong Business Intelligence Developer Skills
  • Strong understanding of application development life cycle, CI/CD and DevOps concepts
  • Excellent Excel data analysis and Access database skills
  • Excellent SQL Skills
  • Experience with issue resolution - ability to research, identify and communicate solutions
  • Consistently demonstrates clear and concise written and verbal communication
Job Responsibility
Job Responsibility
  • Design and implement a solution for performance measurements on effectiveness of controls and overall vulnerability assessment program
  • Analyze trends on assets security health posture and report using visualization tools for program review with management and stakeholders
  • Analyze and report aggregated data from multiple data sources
  • Develop data visualization mock-ups for monitoring program data trends and communicate using analytical tools
  • Develop reports for tracking program effectiveness and update power point deck for weekly, monthly and quarterly updates
  • Develop, optimize and provide continuous support for reports and ad-hoc queries from end user
  • Create dashboards with parameters and interactive drill down functionality
  • Analyze trends on assets security health posture and report using visualization tools for program review with management and stakeholders
  • Excellent Analytical Ability - Understand the systems and data flow at a high level to evaluate if appropriate controls are in place for the standards
  • Provide timely, accurate, and actionable reporting on application vulnerability activity, trends, service levels, and areas of concern to senior management
  • Fulltime
Read More
Arrow Right

IT Service Management Reporting Analyst

Citi’s IT Service Management (ITSM) and Production Operations organization suppo...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience creating ITSM reports and dashboards using the ServiceNow platform, Grafana, and Tableau
  • Deep working knowledge of ITIL v4 – Foundation required
  • Managing Professional preferred
  • Deep understanding of best practices across Incident, Problem, Change, Knowledge, and Request Management and familiarity with reporting/metrics design
  • Conversant across infrastructure, applications, and cloud technologies
  • Outstanding written, verbal, and non-verbal communication
  • proven influencer who adapts rapidly to different audiences
  • Lean Six Sigma/Black Belt advantageous
Job Responsibility
Job Responsibility
  • End-to-end accountability, working in conjunction with key stakeholders, for developing and creating strategic ITSM reporting, including ServiceNow on-platform reports and dashboards using Performance / Platform Analytics and dashboards
  • Working with customers and stakeholders to identify, inventory, assess, rationalize, and prioritize reporting needs and requests
  • Design, develop, and implement timely and accurate data/reports using on-platform ServiceNow reports/dashboards, Grafana, and Tableau
  • Develop and implement centrally published reports and dashboards for key ITSM key indicators and metrics that meet the enterprise needs for all business sectors
  • Gather critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
  • Partner with customers and stakeholders to ensure standardized utilization of the reporting capabilities within the ServiceNow Platform
  • Develop guidelines, processes, and best-practices to ensure consistent usage of data elements and elimination of redundant reporting within the platform
  • Create and review reports for platform performance optimization
  • Create 'best practices' documentation for end-users on how to minimize negative platform performance when creating reports and dashboards
  • Develop reports and dashboards based on requirements gathered, partnering with stakeholders to deliver as well as train on report development to enable self-sufficiency
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy