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Gong Logo Gong · IT - Software Development

Analyst, Professional Services

United States, San Francisco 73800.00 - 100000.00 USD / Year · Job Posted January 06, 2026
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Job Description

At Gong, we aim to unlock reality to help people and companies reach their full potential. As a Business Analyst on our Professional Services team, you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company.

Job Responsibility

  • Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity.
  • Forecast work and allocate program resources with customer buy-in
  • Ensure program deliverables meet the highest quality standards
  • Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization.
  • Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
  • Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches.
  • Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
  • Identify, document, and proactively mitigate program risks
  • Ideate and develop new program deliverables that elevate the team process through measurable outcomes.
  • Contribute to practice development initiatives

Requirements

  • Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience)
  • Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
  • Exposure to or experience with project management methodologies (school, internships, or work experience)
  • Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies.
  • A curious mindset, strong attention to detail, and a passion for solving problems with data
  • Excellent communication, interpersonal skills, and eloquent writing skills.
  • Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
  • Willingness to travel.

What we offer

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.
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