CrawlJobs Logo

Analyst, Post Sales Strategy & Operations

servicetitan.com Logo

ServiceTitan

Location Icon

Location:
Armenia , Yerevan

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Post Sales Strategy & Operations team is tasked with building the industry defining Post Sales experience for our customers. We do so by designing and scaling efficiencies across our internal processes and surfacing data-driven insights to better serve our customers and for leaders to more effectively make critical decisions and manage performance. The Strategy & Operations team is responsible for building and maintaining the foundation that allows ServiceTitan to achieve its goals in improving financial and operational performance as well as customer experience. In this role, you will play a critical role in generating insights that help our business stakeholders in leadership to shape their strategy and achieve core objectives in key metrics and initiatives across Post Sales. You will partner closely with our business stakeholders to maintain and enhance our core dashboards and reports as well as evaluating future analytical needs.

Job Responsibility:

  • Analyze data using tableau to generate insights around drivers of organizational outcomes
  • Review and prioritize requests for new reports and reporting initiatives
  • Handle regular operational needs supporting the business across reporting, insights and troubleshooting
  • Partner with other members of the operations and data science teams on cross-functional projects

Requirements:

  • Strong SQL skills - ability to query data and pull insights from multiple data sources
  • Proven experience and capabilities with tableau/BI Tools to generate reporting and dashboards
  • Proficiency in managing priorities in a fast paced environment
  • Experience working with cross-functional stakeholders in Customer Success, Customer Support, Finance, IT, and Sales
  • Experience with Salesforce and an understanding of common workflows
  • English Fluent

Nice to have:

1+ years of experience in Revenue Operations, Customer Success, Customer Support, or Business Process Improvement roles in a B2B SaaS organization

What we offer:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
  • Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Icon
ServiceTitan - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Analyst, Post Sales Strategy & Operations

Senior Analyst, Consumer Revenue Operations

Ethos is looking for a highly driven, self-starter to join the Revenue Operation...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
ethoslife.com Logo
Ethos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ Years of Overall experience, preferably in Revenue/ Sales Operations, PnL, Ops & Strategy or other related fields
  • 2+ Years of experience in Revenue/ Strategy/ Growth function in B2C
  • Tier-1 UG/ Tier 1/ 2 MBA (with at least 2 years of experience post MBA)
  • Salesforce system admin experience, experience with configuring and using sales technologies (e.g. CRM - Salesforce,Hubspot, Telephony Tools etc.)
  • Proficient in using analytical tools like Excel, SQL to derive actionable insights from data
  • Highly motivated, self-directed, team player that can be a jack-of-all-trades
  • Demonstrated capabilities of working in a high growth, ambiguous startup environment
  • Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion
  • Comfort with numbers and analysis with a desire to build on analytical skills
  • Exceptional written and oral communication skills
Job Responsibility
Job Responsibility
  • Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions
  • Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals
  • Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people
  • Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally
Read More
Arrow Right

Global Revenue Operations Analyst

As a Global Revenue Operations Analyst, you will own the analytics, segmentation...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
safetyculture.com Logo
SafetyCulture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8+ years in Revenue Operations, Customer Success Operations, or Sales Strategy within a B2B SaaS organisation
  • Experience owning territory design, segmentation, and coverage models for post-sales or account management teams
  • Proven success improving retention, expansion, and whitespace penetration through data-led programs
  • Hands-on expertise with Salesforce, Gainsight, Clari, Gong, and BI platforms such as Tableau, Power BI, or Looker
  • Strong analytical, systems, and storytelling skills
  • able to influence GTM leaders and executives with insights
Job Responsibility
Job Responsibility
  • Design and maintain post-sales territory and account coverage models balancing revenue, opportunity potential, and capacity
  • Lead global account segmentation by ARR band, growth potential, industry vertical, and health score
  • Partner with Regional GMs and Account Management leadership to ensure territories reflect strategic industry priorities
  • Identify untapped opportunities and partner with Sales and CS leadership to operationalise playbooks to capture them
  • Model account potential and surface whitespace opportunities within existing accounts
  • Establish standard account planning frameworks—capturing current footprint, whitespace, key stakeholders, expansion opportunities, and risk signals
  • Build visibility into global account hierarchies, consolidations, and parent/child entity relationships in Salesforce
  • Partner with Enablement to train CSMs and AMs on best-practice account planning and execution
  • Lead analysis of churn causes and renewal risk drivers
  • collaborate with CS on proactive mitigation programs
What we offer
What we offer
  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt! global offsite
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices
  • Fulltime
Read More
Arrow Right

Sales Analyst

This role combines business development research, sales operations, and analytic...
Location
Location
United States , Orinda
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Finance, Marketing, or a related field
  • At least 3 years of experience in sales operations, business development support, or revenue operations
  • Strong written and verbal communication skills
  • Excellent organizational abilities and the capacity to manage multiple tasks effectively
  • Proven analytical and problem-solving skills with a keen attention to detail
Job Responsibility
Job Responsibility
  • Conduct research to identify potential leads and compile prospecting lists for the business development team
  • Assist in the creation of sales proposals, presentations, and responses to client inquiries
  • Generate and evaluate sales dashboards and pipeline metrics to provide actionable insights
  • Develop and implement strategies to optimize sales workflows and enhance team productivity
  • Collaborate with marketing, finance, and customer success teams to align sales initiatives with broader organizational goals
  • Maintain accurate documentation of sales activities, business development progress, and operational processes
  • Identify areas for improvement within sales operations and propose solutions to streamline efforts
  • Provide support in post-sales activities, including quoting and follow-up
  • Prepare executive-level presentations to communicate sales performance and strategic objectives
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • access to top jobs, competitive compensation and benefits, and free online training
Read More
Arrow Right

Sales Operations Analyst

We are looking for a Sales Operations Analyst to lead GTM operations, performanc...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in Business, Revenue, or Sales Operations, or Business / Strategy Analytics in a tech or SaaS environment
  • Strong analytical skills with experience in performance analysis, funnel metrics, and GTM KPIs
  • Experience with CRM systems (HubSpot preferred) – advantage
  • Strong Excel / Google Sheets skills
  • BI tools are a plus
  • Solid understanding of sales funnels, GMV-based businesses, and GTM motions
  • Highly organized and detail-oriented, with the ability to manage multiple deliverables and meet deadlines in a dynamic environment
  • Strong communication skills and ability to work cross-functionally in a fast-paced environment
Job Responsibility
Job Responsibility
  • Lead GTM operating cadence, including pipeline, forecast, regional, enterprise, churn, and performance reviews
  • Analyze sales and funnel performance (conversion, pacing, attainment, win/loss trends, pipeline gaps) and surface actionable insights
  • Own recurring GTM deliverables, ensuring accuracy, consistency, and timely delivery
  • Track and support strategic GTM initiatives and commercial programs, driving follow-ups to completion
  • Partner with RevOps and Finance on commissions, incentives, and performance tracking across Sales, CSM, Partnerships, and SDR teams
  • Support digital marketing and inbound initiatives through performance analysis and funnel optimization
  • Support event and partnership-related GTM initiatives, including lead tracking, attribution, and post-event performance analysis
  • Work cross-functionally with GTM leadership, Marketing, Partnerships, Finance, and Business Operations to improve execution and forecasting accuracy
Read More
Arrow Right

Product Manager

We are looking for a Product Manager to join our growing team! In this role, you...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required (preferred Engineering, IT, or equivalent work experience)
  • Experience with broadband technologies and regulations
  • 5+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi
  • 3+ years of Product Management, managing the end-to-end product lifecycle
  • Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
  • Experience with pre-sales, product architecture, sales engineering, business analyst or operations roles
  • Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
  • Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams
  • Must be an enthusiastic self-starter, able to work independently
  • Proficiency with Microsoft Office Suite, Jira and Confluence is required
Job Responsibility
Job Responsibility
  • Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends
  • Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings
  • Develop compelling business cases for new initiatives, including market sizing, financial projections, and go-to-market strategies
  • Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams
  • Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams
  • Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals
  • Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations
  • Manage the full product lifecycle, including sunsetting legacy products and managing transitions
  • Serve as the internal and external product champion, evangelizing the product and its value proposition to stakeholders at all levels
  • Work closely with technical and non-technical teams, including Engineering, Development, Marketing, Sales, Service Delivery and Customer Support, to ensure seamless execution and delivery
What we offer
What we offer
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Product Manager

Lead the development, launch and lifecycle management of data and voice products...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required (preferred Engineering, IT, or equivalent work experience)
  • Experience with broadband technologies and regulations
  • 5+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi
  • 3+ years of Product Management, managing the end-to-end product lifecycle
  • Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
  • Experience with pre-sales, product architecture, sales engineering, business analyst or operations roles
  • Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
  • Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams
  • Must be an enthusiastic self-starter, able to work independently
  • Proficiency with Microsoft Office Suite, Jira and Confluence is required
Job Responsibility
Job Responsibility
  • Define and articulate the product vision, strategy, and roadmap
  • Conduct market research, competitive analysis, and internal/external interviews
  • Develop business cases for new initiatives
  • Lead the product development process from ideation to launch
  • Translate customer needs into user stories and acceptance criteria
  • Manage the product backlog
  • Monitor product performance post-launch
  • Manage the full product lifecycle
  • Collaborate with project managers or act as project manager
  • Collaborate with vendors and teams to evaluate technological solutions
What we offer
What we offer
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
  • Fulltime
Read More
Arrow Right

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
120000.00 - 165000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
  • Deep understanding of global success models and workforce planning
  • Experience building and operationalizing premium or tiered support offerings
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking
Job Responsibility
Job Responsibility
  • Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
120000.00 - 165000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
  • Customer-first mindset with a passion for enhancing customer experiences through process and tooling
  • Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
Job Responsibility
Job Responsibility
  • Drive proactive insights from data signals to recommend process improvements for our CS teams
  • Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Track and measure outcomes of CS initiatives
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right