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You’ll be part of a group that supports operations through the agile management of capacity and process expertise. You will receive enhanced onboarding, and multi-skilling training as a key part of our Business Continuity planning. And then be deployed into one of our critical operations teams. You will come with a keen change management mindset, be resilient and flexible. Vital tasks include: issuing of purchase orders within the contract maximum spend values; updating functional systems used in the group; liaising with stakeholders for progress updates and highlighting of issues; updating third-party systems with compliance documents; and managing subcontractors carrying our requests including all associated documentation requirements.
Job Responsibility:
Actively contribute to business success by maintaining expected performance standards
Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
Document review, including collation, distribution and filing according to policies and procedures
Handle queries from customers, clients and engineers related to outstanding and ongoing requests
Liaise with different internal and external groups through e-mail and phone calls
Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
Maintain a collaborative relationship within the team
Provide recommendations for continuous improvement
Requirements:
Experience in operations is preferred, focused on: Customer service
Technical support
Back-office work
Good verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Willing to work on shifting/rotating schedules
Bachelor’s degree preferred
What we offer:
Realize your full potential in an entrepreneurial and inclusive work environment
Empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package