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JLL Logo JLL · IT - Administration

Analyst-operations support

Philippines, Taguig · Job Posted February 20, 2026
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Job Description

At JLL, we put customer and client satisfaction at the front and center of real estate business - #sustainability, #tech and the #futureofwork. In this role, you’ll be part of a group that supports operations through the agile management of capacity and process expertise. You will receive enhanced onboarding, and multi-skilling training as a key part of our Business Continuity planning and then be deployed into one of our critical operations teams. You will come with a keen change management mindset, be resilient and flexible. Vital tasks include issuing of purchase orders within the contract maximum spend values; updating functional systems used in the group; liaising with stakeholders for progress updates and highlighting of issues; updating third-party systems with compliance documents; and managing subcontractors carrying our requests including all associated documentation requirements.

Job Responsibility

  • Actively contribute to business success by maintaining expected performance standards
  • Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
  • Document review, including collation, distribution and filing according to policies and procedures
  • Handle queries from customers, clients and engineers related to outstanding and ongoing requests
  • Liaise with different internal and external groups through e-mail and phone calls
  • Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
  • Maintain a collaborative relationship within the team
  • Provide recommendations for continuous improvement

Requirements

  • Experience in operations is preferred, focused on: Customer service
  • Technical support
  • Back-office work
  • Good verbal and written English communication skills
  • Proficiency in computer functions within MS Office Suite
  • Exceptional problem-solving skills and time management
  • Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes
  • Bachelor’s degree preferred

What we offer

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

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