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Troubleshooting severity 1 & 2 Issues in the devices. Provide support to Network hardware/software/configuration as assigned by Monitoring Team – Timely closure of incidents. Quality of resolution notes. Keep customer satisfaction high. Reduce user downtime. Analyze chronic problems. Provide Industry best practices and Standards. Maintain the hardware Inventory Update to date. Provide specialized hardware / software / network problem diagnosis / resolution. Route physical problems to onsite hands and feet support staff. Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues. Upgrades based on new technology/New deployments. Create Standard Operating Procedure (SOP’s). Network Capacity Planning. Packet Capture Analysis.
Job Responsibility
Troubleshooting severity 1 & 2 Issues in the devices
Provide support to Network hardware/software/configuration as assigned by Monitoring Team – Timely closure of incidents. Quality of resolution notes
Keep customer satisfaction high
Reduce user downtime
Analyze chronic problems
Provide Industry best practices and Standards
Maintain the hardware Inventory Update to date
Provide specialized hardware / software / network problem diagnosis / resolution
Route physical problems to onsite hands and feet support staff
Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues