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This role is responsible for complete contract life cycle process. Facilitate the contracting and amendment processes for and with our partners from request to execution. You will need to communicate clearly, effectively, and courteously and provide accurate and timely information. You will need to have a good understanding of contract terms and conditions and drive accurate and effective agreement drafting, approval gathering and data integrity while staying in compliance with SOX controls. The Analyst will proactively guide the sales team members through the contract life cycle to ensure appropriate billing for Business and Government customers. The Analyst will direct data entry work to the CSCA support staff as appropriate and will work with the CSCA Senior Analyst to successfully launch new sales initiatives as needed.
Job Responsibility:
Facilitate the contracting and amendment processes for and with partners from request to execution
Maintain the contract database, draft contracts, request contracts from Legal, facilitate signatures, drive contract execution and monitor agreement status
Review agreements to ensure important contract terms are approved by business partners, drafted and captured in the system accurately and reflect the true business vision
Monitor shared mailboxes and respond to incoming requests
Process Federal/State/Local/Education/Business contract life cycles management
Follow escalation process and guidelines
Partner with Sales leadership and various functional teams to drive accurate and effective agreement drafting, approval gathering, data integrity and SOX controls compliance
Manage existing ageing and incomplete contracts through to completion
Follow up with internal customers to ensure satisfaction and closure of issues
Monitor progress of CLMs through dashboards, ensure SLA goals are met, and maintain records
Participate in training and knowledge-sharing sessions
Attend scheduled sessions, actively participate in discussions, and apply learned skills
Adhere to CSCA policies, procedures, and standards
Comply with rules and regulations of CSCA department and company to maintain professionalism and quality meeting QA, SLA, and KPI goals
Analyze and monitor monthly reports, gather and interpret metric data and communicate gaps, trends and areas of opportunity
Proactively train sales managers and partners on processes
Train offshore support team on new processes
Create and maintain process documentation, contract terms and/or Federal Acquisition Regulations (FAR) list and process workflow
Make recommendations on process changes to ensure compliance and efficiency
Requirements:
Bachelor's Degree Legal, Contract Management, or related field (Preferred)
Relevant contract implementation experience with ability to work independently and with a team
Good partner/customer relationship building history
Project Management
Problem Solving
Systems - Proficiency in Windows and Linux operating systems, Microsoft Office applications, and common software tools, such as antivirus, backup, and encryption software
Knowledge of SAP, Salesforce, DocuSign, or similar applications
Adaptability
Relationship Building
Analytical
Continuous Improvement
Communication
At least 18 years of age
Legally authorized to work in the United States
What we offer:
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Annual bonus or periodic sales incentive or bonus
Year-end bonus based on company and/or individual performance