Analyst, Msc Hire To Retire Ops - Background Check Team Job at T-Mobile (Overland Park)

Job Description

The Analyst, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center is responsible for executing critical HR operational and administrative processes throughout the employee lifecycle. This role ensures accurate and timely handling of employee and manager inquiries, transaction processing, and program administration to support business needs. The analyst will specialize in background check administration, including candidate screening support, working with the background check vendor, compliance reviews, issue resolution, and maintenance of accurate employee records. By maintaining compliance and data integrity, the analyst helps uphold T-Mobile's standards for employee experience and operational excellence. Their work directly supports organizational goals by enabling smooth HR operations and fostering a positive workplace environment.

Job Responsibility

Performs HR operational processes and transactions within the assigned Hire to Retire function which may include HR data management, background check administration, including candidate screening support, compliance reviews, issue resolution, or employee and manager inquiry resolution. Applies policy knowledge and judgment to deliver accurate, timely, and compliant outcomes
Researches and evaluates situations of moderate complexity within the assigned function, interpreting applicable policies, regulations, and guidelines to reach sound conclusions, with guidance available for novel or particularly sensitive matters
Reviews and analyzes operational data, program information, and audit results to identify discrepancies, monitor compliance, and recognize patterns or emerging issues, using findings to support resolution and inform team practices
Works collaboratively with internal partners such as Legal, Accounting, and HR Centers of Excellence to research and resolve issues, coordinate on cross-functional processes, and actively contribute to team or departmental projects that support HR service delivery
Identifies opportunities to improve workflows, documentation, and standard operating procedures within the assigned function, and supports the implementation of process changes that enhance efficiency, accuracy, and the overall employee experience

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
2-4 years Related experience within an HR, shared services, or operational setting (Required)
HR Operations & Systems: Knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management (Required)
Knowledge of candidate screening processes, adjudication guidelines, case management, and compliance requirements. (Required)
Understanding of confidentiality, data privacy requirements, record retention, and handling of sensitive candidate information (Required)
Proficiency in analyzing data to identify trends, resolve discrepancies, and support data-driven decisions across HR functions (Required)
Problem Solving: Strong critical thinking and problem-solving skills to identify issues, assess root causes, and implement effective solutions within the HR lifecycle.
Communication: Excellent verbal and written communication skills to interact effectively with employees, managers, and cross-functional partners at all levels. (Required)
Microsoft Excel: Proficiency in Excel including formulas, pivot tables, and data analysis tools for reporting and operational support. (Required)
Attention To Detail: High level of attention to detail to ensure accuracy in transactions, documentation, and compliance activities. (Required)
Customer Focus: Demonstrates a strong commitment to understanding and meeting the needs of internal customers by providing responsive, high-quality HR service. (Required)
Compliance and Accountability: Consistently adheres to HR policies, employment laws, and regulatory requirements while taking ownership for accuracy and outcomes. (Required)
Collaboration: Ability to work effectively with cross-functional teams including Legal, Accounting, and HR Centers of Excellence to achieve shared goals. (Required)
Adaptability: Capability to adapt to changing priorities, business needs, and technology in a dynamic HR service delivery environment. (Required)
Process Improvement: Experience identifying and implementing process improvements to enhance efficiency, accuracy, and the employee experience. (Required)
Work Independently: Demonstrates the ability to manage time, prioritize tasks, and make decisions with minimal supervision while delivering quality results. (Required)
Growth Mindset: Embraces challenges, seeks learning opportunities, and adapts to change with a focus on continuous improvement and professional development. (Required)
Emotional Intelligence: Applies emotional intelligence in interactions with employees and managers, particularly when handling sensitive or complex HR matters. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice to have

Ability to coordinate with third-party screening providers and monitor service delivery and issue resolution (Preferred)
LEAN Principles: Understands and applies LEAN or process improvement principles to drive efficiency and eliminate waste in HR operations (Preferred)

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs
annual bonus or periodic sales incentive or bonus

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Analyst, Msc Hire To Retire Ops - Background Check Team

Job Description

Job Responsibility

Requirements

Nice to have

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