Analyst, Member Communication, CVS Health

CVS Health

Location:
United States, Work at Home, Arizona

Category:
-

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

The Analyst, MCO is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and timely as defined by the program requirements. This involves awareness and understanding of any applicable CMS, State or Federal guidelines.

Job Responsibility:

Coordinating all aspects of the day-to-day communication operational processes for assigned programs
Managing execution of multi-channel Member Communications
Team meetings/agenda/recaps
Template management, mapping, proofing, and quality control
Coordinating with internal partners and external vendors on execution of communications
Managing multiple letters of varied complexity simultaneously
Providing feedback on and suggestions for improving operational process and quality control procedures

Requirements:

2+ years quality review experience and general understanding of communication composition
Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
Organizational/project management and time management skills
General problem solving capabilities / Pro-active identification of areas requiring improvements
Ability to prioritize and handle multiple work tasks on an on-going basis
Highly motivated and able to work with limited supervision within established guidelines
Required to work extended or alternate hours, when needed
Regular and predictable attendance
HS Diploma/GED (required) + 2 years equivalent work experience
Associates Degree (preferred)

Nice to have:

General understanding of PBM Operations
Critical Thinking to actively and skillly conceptualize, apply, analyze, and/or evaluate information
Ability to adapt to an ever-changing environment

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 10, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Analyst, Member Communication