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Analyst IT Service Desk with English

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SIG Group

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IT - Administration

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Job Description:

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

Job Responsibility:

  • Optimal use of information technologies with a focus on digital workplace systems and modern unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication)
  • Respond to customer inquiries through email, phone, and the IT service portal
  • Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service
  • Documenting troubleshooting and resolution steps within the service desk ticketing system
  • Documenting and keeping up to date processes and knowledge articles in the knowledge base
  • Working as project member in global roll-out projects
  • Collaborating with internal departments to ensure that IT needs are met
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
  • Local On-Site support for Incidents/Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete)
  • Dispatching of tickets to other relevant support groups if needed

Requirements:

  • Apprenticeship/academic degree as IT Specialist or according to vocational experiences
  • 1-2 years of experience in similar roles
  • Technical English (IT), fluent in writing and speaking to prepare and participate in technology related meetings and discussion
  • Define standard operating procedures according to best practices and business requirements and ensure their compliance in operations
  • Good knowledge of PC hardware and software
What we offer:
  • Competitive compensation
  • Opportunity to partially work from home
  • Part of a globally successful international company
  • Personal development opportunities
  • Trainings and coaching opportunities from senior team members

Additional Information:

Job Posted:
March 04, 2026

Work Type:
Hybrid work
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