Analyst III, Technical Support Job at Robert Half (Sun Valley)

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

QA Testing Analyst: III (Senior)

Responsible for the planning integration test casing scripting and execution of ...

Location

United States , Columbus, OH

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Need to be able to create and have created test plans/test scripts
Moderate to Advanced SQL skills
Focus in on testing of data not front or UI testing
Maintain test data generator – Preferable to know python
Experience in scripting or programming Python excel macros
Development Experience preferably in python
Experience with large data migrations
Experience with API Testing
Collections background
Commercial loan or CC background preferred but not a deal breaker

Job Responsibility

Responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage
Schedules and leads test deliverables review sessions as necessary
Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system
Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable
Actively participate in the review of architectural and technical design specifications
Develop document and maintain the test data validation end to end testing flows
Conducts testing using manual and/or automated test processes and reports results
May run database queries in order to supply data validation within test scripts
Updates test cases based upon approved change requests
Works with BSAs and Development teams on defect analysis and triage

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst III

We are looking for an experienced Senior Deskop/Server Administrator to join our...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in a technical support or server administrator role
Proficiency in managing Active Directory, including user account administration
Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
Familiarity with service desk ticketing systems and workflows
Ability to diagnose and resolve hardware and software issues effectively
Excellent communication and interpersonal skills for working with diverse users
Detail-oriented with strong organizational abilities
Capacity to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Provide technical support to users, addressing issues with hardware, software, and network connectivity
Manage and maintain Active Directory, including user account setups and permission changes
Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems
Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation
Assist in configuring and deploying new hardware and software systems
Conduct Windows server maintenance, administration, and troubleshooting
Monitor system performance and identify areas for improvement
Collaborate with other IT team members to implement solutions and improve processes
Educate users on best practices and preventative measures for common IT issues
Maintain detailed records of technical incidents and resolutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Vice President, Global Regulatory Remediation Execution Analyst

The VP, Finance Reporting Lead Analyst (C13) is senior professional position res...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8+ years of extensive experience within the financial services industry and regulatory reporting
Intermediate knowledge of U.S. regulatory reports
Exposure to Basel III capital regulations, GAAP/SEC Reporting and stress testing frameworks like CCAR
Exceptional oral and written communication skills
Strong technical problem-solving skills
Ability to manage competing priorities and tasks in a complex and dynamic environment
Bachelor’s Degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Support the execution of critical deliverables tied to Regulatory Reporting Remediation Commitments
Assess the direct implications of new issues, determine their prioritization, remediation, manage the cohesive remediation planning, implementation and impact of remediation
Support and substantiate the development of the BCBS 239 Compliance process
Monitor and manage key metrics associated with reports to identify challenges and issues
Support the implementation of processes and controls to mitigate the risk of inaccurate reporting
Manage process improvement efforts to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Finance Reporting Analyst

The Spot Risk Weighted Asset 'RWA' Calculation and Reporting role is an analyst ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of extensive experience within the financial services industry and regulatory reporting
Basic knowledge & understanding of financial institutions and economic principles
Strong communication skills, with ability to synthesize complex concepts
Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
Strategic mindset, ability to plan ahead to future possibilities and translate them into breakthrough strategies
Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team
Bachelor's/University degree in Finance or Accounting

Job Responsibility

Perform day-to-day activities to support team lead in the analysis of the RWA results
Perform other administrative tasks related to RWA analysis as instructed by team leaders
Support direct manager in working with key business and technology and operations personnel to address delivery and execution obstacles and to ensure throughput and process execution is optimized
Utilize adopted frameworks, methodologies and tools aligned to the strategy of the group in production of the RWA results
Support the execution and documentation of the controls used in the RWA analysis

Fulltime

New

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

30.00 - 40.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Business Analyst III – Rail Logistics Systems Analyst

The Business Analyst III plays a critical role in ensuring the efficient operati...

Location

United States , Houston

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related discipline with strong analytical focus
Minimum 5 years in oil & gas logistics or transportation industry with specific rail knowledge
3+ years of SAP S4 experience (including Vendor Billing Documents, nominations, shipment cost documents, and ticketing)
Legally authorized to work in the U.S.
Strong analytical and problem-solving skills
ability to support business-focused decisions
High degree of collaboration and personal drive to achieve team goals

Job Responsibility

Monitor and troubleshoot SAP interfaces with rail applications
analyze and resolve issues promptly
Serve as an in-house expert for Truck & Rail application systems
provide knowledge sharing and technical support
Utilize analytics tools and reporting to improve decision-making and operational efficiency
Lead or assist cross-functional projects to identify and implement business improvement opportunities
Develop, optimize, and sustain business processes for assigned commercial functions and stakeholders
Ensure compliance with company policies and industry standards while maintaining data integrity

New

Acquisitions Business Analyst III

The Acquisitions Business Analyst III serves as a senior acquisitions and contra...

Location

United States , Arlington

Salary:

107000.00 - 140000.00 USD / Year

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

The ability to maintain and access classified information at the DOD Secret level
Must possess appropriate level of certifications for this position as required by the contract
Demonstrated expertise in Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and Department of Defense procurement policies
Knowledge of the Planning, Programming, Budgeting, and Execution (PPBE) process
Experience with various DoD contract types including Firm-Fixed-Price (FFP), Cost-Plus-Fixed-Fee (CPFF), Time and Materials (T&M), and Indefinite Delivery/Indefinite Quantity (IDIQ) contracts
Experience with federal financial systems such as GFEBS, MOCAS, or Wide Area Workflow (WAWF)
Familiarity with DoD fiscal year execution cycles and year-end closeout requirements
Proven experience training or mentoring acquisition or business analyst staff
Advanced proficiency in Microsoft Office Suite, particularly Excel (pivot tables, advanced formulas, macros) and Power BI or similar analytical tools
Strong customer service orientation with demonstrated ability to manage stakeholder relationships and respond to inquiries professionally

Job Responsibility

Lead and oversee complex acquisition documentation and comprehensive tracking of contract requirements, deliverables, and funding status for CORs across various contract types (FFP, CPFF, T&M, IDIQ)
Serve as the primary point of contact for customer service inquiries related to acquisition and procurement activities, ensuring timely and professional responses to stakeholder needs
Conduct advanced requirement gathering sessions with Requirement Owners, budget analysts, and other senior stakeholders to support strategic procurement planning
Independently develop, review, and approve Statements of Work (SOW), Performance Work Statements (PWS), and Independent Government Cost Estimates (IGCEs) for high-value or complex procurements in compliance with FAR and DFARS requirements
Provide expert-level tracking and analysis of contract obligations, expenditures, and invoicing updates at the CLIN level across multiple contracts and appropriation types
Assist with invoice validation processes and coordinate with vendors and payment offices to resolve billing issues
Support the Planning, Programming, Budgeting, and Execution (PPBE) process by assisting with the development of annual spend plans, support agreements, and billing document preparation as needed
Navigate DoD fiscal year execution requirements, including end-of-year closeout processes and fund management
Support Government Purchase Card (GPC) reconciliation, oversight, and compliance activities
Maintain and assist with designing dashboards and analytical tools in Excel, Power BI, or other platforms to provide procurement and financial visibility

What we offer

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Fulltime

Analyst III, Technical Support

Robert Half

Location:
United States , Sun Valley

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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