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Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client’s needs
Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
Analyzes performance metrics to ensure user satisfaction
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements
Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
Supports project planning and coordination among different project teams
Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution
Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
Participates in backlog grooming, prioritization, and estimation process
Requirements:
Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience
4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations
Behavioral Skills: Critical Thinking, Detail Oriented, Impact and Influencing, Interpersonal Communication, Multitasking, Problem Solving, Time Management
Technical Skills: Application Design and Management, Business Process Modelling, Cloud Infrastructure Management, Database Management, Technical Documentation, Network Architecture and Management, Scalable Technologies & Architecture, Software Development Life Cycle (SDLC), Systems Integration
Tools Knowledge: Business Process Management (BPM) Systems like Metastorm, Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP, Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design, Microsoft Office Suite, Relational Database Management System (RDBMS) Software, Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
Nice to have:
Preferred Certifications: Certified Business Analysis Professional (CBAP)
ITIL, ITSM Certifications
Certified Information Systems Security Professional (CISSP)