Analyst I, Solution Success Jobs

eGain

Location:
United States, Sunnyvale

Category:
IT - Administration

Contract Type:
Not provided

Salary:

75000.00 USD / Year

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Job Description:

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

Job Responsibility:

Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email
Troubleshoot customer problems, working with product engineering

Requirements:

Bachelor’s degree in a STEM discipline
0 to 3 Years experience

What we offer:

Stock options

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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