Analyst I, Solution Success Job at eGain (Sunnyvale)

Customer Success Analyst

As a Customer Success Manager (CSM), you will play a critical role in ensuring m...

Location

United States , Dallas; New York; Chicago

Salary:

107000.00 - 132000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry)
Bachelor's degree in Economics, Finance, Business Administration, or a related field
Basic proficiency in SQL, with the ability to adjust and refine queries as needed

Job Responsibility

Own and run recurring client meetings with key stakeholders
Plan, own, and run business reviews in coordination with CPs/AMs
travel as needed for key business meetings
Monitor and analyze operational health metrics for existing partners
Identify gaps in restaurant performance and propose solutions for improvement
Drive product adoption working with Client Partners and Account Managers to understand the merchants’ business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals
Execute on agreed plans (campaigns set up and post mortem reports)
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health
Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities
Proactively identify potential issues and work to resolve them

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime

Application System Analyst I - Epic Security/SER

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
Collaborates across project borders with other teams
Thinks outside the box and proposes practical solutions to issues
Communicates interdependencies with project leadership to proactively ensure quality and interoperability of design, configuration
Applies basic understanding of information technology, including systems, applications, operations, and support
Utilizes application training, application web site and application resource materials regularly and effectively
Cleary understands customer needs and expectations
Accurately documents business processes and workflows
communicates these with project team and stakeholders
Maintains a working level understanding of assigned department operations, processes, and environment

Fulltime

Customer Success Analyst

As a Customer Success Manager (CSM), you will play a critical role in ensuring m...

Location

United States , Chicago, Illinois; Dallas, Texas; New York, New York; San Francisco, California; Miami, Florida

Salary:

107000.00 - 132000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry)
Bachelor's degree in Economics, Finance, Business Administration, or a related field
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Job Responsibility

Own and run recurring client meetings with key stakeholders
Plan, own, and run business reviews in coordination with CPs/AMs
travel as needed for key business meetings
Monitor and analyze operational health metrics for existing partners
Identify gaps in restaurant performance and propose solutions for improvement
Drive product adoption working with Client Partners and Account Managers to understand the merchants’ business objectives and tailor new product recommendations supported by data analysis
Execute on agreed plans (campaigns set up and post mortem reports)
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health
Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities
Proactively identify potential issues and work to resolve them

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits (see link).

Fulltime

Customer Success Analyst Intern

As a Customer Success Analyst, you will be joining a team of passionate, client-...

Location

Australia , Sydney

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

Education: A Bachelor's degree (completed or in progress) in Business, Commerce, Data, Marketing, Computer Science, or a related field
AI Curiosity & Capability: You actively use generative AI tools (such as ChatGPT, Claude, Gemini, or similar) in your studies or personal projects
Willingness to Build, Not Just Use: You are interested in going beyond using AI tools and want to help design smarter processes for the team
Communication Skills: You can express your ideas clearly in writing and in conversation
Analytical Mindset: You enjoy working with data and are comfortable using spreadsheets or other tools to find patterns and draw conclusions
Organisation & Agility: You are good at managing your time, keeping track of multiple tasks, and staying calm when priorities shift
Presentation Skills: You have experience creating structured, clear presentations
Coding & Engineering (Nice to Have): Some experience with coding or scripting (Python, SQL, JavaScript, or similar) gained through university coursework, personal projects, or hackathons is a great advantage
A Bonus: Any exposure to eCommerce, retail, or SaaS through coursework, internships, or personal projects is a great plus

Job Responsibility

Support a portfolio of clients by helping them get the most value out of Mirakl, contributing to their growth and day-to-day success
Build your client relationship skills by participating in client calls, preparing meeting materials, and following up on action items alongside experienced team members
Dig into data to help identify trends and surface insights that inform client strategies and recommendations
Use AI tools daily to accelerate your research, summarise client data, draft communications, and improve the quality of your outputs
Help build and improve AI-powered workflows within the CS team, including experimenting with prompt engineering, automating repetitive tasks, and identifying opportunities where AI can save time and improve client outcomes
Apply coding or scripting skills (where applicable) to help build lightweight tools, automate data processes, or prototype internal solutions that make the team more efficient
Create clear, structured presentations (such as business reviews and strategic updates) using Google Slides or PowerPoint, with guidance from your team
Assist with project coordination across multiple clients, helping track progress and keep things moving
Learn the Mirakl product suite inside and out, including Retail Media and Ads solutions, so you can contribute to client conversations with confidence

What we offer

You will be mentored by experienced CS professionals and given real responsibility from day one
You will be at the forefront of AI adoption in enterprise client success, helping shape how the team works
You will gain exposure to some of the world's largest retailers and learn how digital marketplaces operate at scale
Occasional travel for client meetings (approximately 1 to 2 per month) gives you the chance to build face-to-face relationships early in your career

Fulltime

Client Success Analyst

The Client Success Analyst will support Client Success Managers in the execution...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

Two Circles

Expiration Date

Until further notice

Requirements

0–2 years of experience in client support, account management, customer success, consulting, or a related role
Experience or strong interest in sports, entertainment, technology, or SaaS environments
Exposure to client-facing environments or project coordination is a plus
Strong communication and interpersonal skills
Organized and detail-oriented with the ability to manage multiple tasks
Analytical mindset with an interest in working with data and reporting
Strong problem-solving skills and a proactive approach to learning
Ability to collaborate effectively across teams
Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics is a plus
Basic experience with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job Responsibility

Support Client Success Managers in managing client accounts throughout the lifecycle, including onboarding, adoption, and renewal preparation
Assist with onboarding activities to ensure clients successfully implement and begin using our technology and services
Coordinate client meetings, track action items, and ensure follow-ups are completed
Maintain documentation of client interactions, onboarding progress, and account updates
Help execute account plans developed by Client Success Managers
Track project timelines, deliverables, and milestones to ensure work is delivered on schedule
Assist with preparing materials for client meetings, presentations, and business reviews
Support the coordination of internal teams to ensure client requests are addressed efficiently
Monitor product adoption, usage trends, and key client health metrics across assigned accounts to assess overall account health
Identify early warning signs of declining engagement or adoption risks and surface insights to Client Success Managers

Solution Analyst

Bentley Systems is seeking a highly skilled and motivated Solution Analyst to jo...

Location

United States , Exton

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years of experience in data management, CAD platforms, or infrastructure solutions (ProjectWise experience preferred)
Minimum of 5+ years of experience building documented scripts (PowerShell experience preferred)
Ability to understand and optimize SQL Stored Procedures and SQL Queries
Strong understanding of data architecture, workflow optimization, and cloud-based solutions
An understanding of BS1192 and ISO19650 related to BIM, and the management and organization of information throughout a project lifecycle
Demonstrated ability to work independently and collaborate across cross-functional teams in a remote environment
Hands-on experience with solution design and the ability to troubleshoot complex customer challenges
Familiarity with digital twin technologies and cloud infrastructure management
Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Experience working directly with customers and product teams, influencing both client success and product evolution

Job Responsibility

Partner directly with customers to guide them toward standardized and efficient use of Bentley’s tools, with an emphasis on ProjectWise
Work on-site or remotely with clients to configure optimal workflows within Bentley Infrastructure Cloud solutions, promoting standardized capability, while working to incorporate best practices from organizations to influence core product development
Provide consultative guidance to accounts to ensure seamless implementation, adoption, and long-term value realization of Bentley solutions
Troubleshoot complex configuration challenges and recommend scalable solutions tailored to client environments
Architect data integration within ProjectWise and other cloud platforms to drive capability
Develop and document best practices for project data management, optimizing workflows to fit client needs while reducing unnecessary customization
Serve as a trusted advisor to customers on the appropriate architecture for data solutions, ensuring high performance and scalability
Act as a liaison between the customer and Bentley’s Product Advancement Group to ensure user feedback informs product development
Collaborate with product and engineering teams to prioritize product enhancements and ensure solutions align with evolving customer needs
Assist in the development of training materials and documentation, enabling customers to leverage Bentley’s solutions effectively

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Solution Analyst

Bentley Systems is seeking a highly skilled and motivated Solution Analyst to jo...

Location

India , Pune

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

5+ years of experience in data management, CAD platforms, or infrastructure solutions (ProjectWise knowledge preferred)
Experience building dashboards to analyze complex data
Experience building documented scripts (PowerShell experience preferred)
Ability to understand and optimize SQL Stored Procedures and SQL Queries
Strong understanding of data architecture, workflow optimization, and cloud-based solutions
An understanding of BS1192 and ISO19650 related to BIM, and the management and organization of information throughout a project lifecycle
Demonstrated ability to work independently and collaborate across cross-functional teams in a remote environment
Hands-on experience with solution design and the ability to troubleshoot complex customer challenges
Familiarity with digital twin technologies and cloud infrastructure management
Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders

Job Responsibility

Develop dashboards to analyze complex user data allowing greater insights to our users
Partner directly with customers to guide them toward standardized and efficient use of Bentley’s tools, with an emphasis on ProjectWise
Work on-site or remotely with clients to configure optimal workflows within Bentley Infrastructure Cloud solutions, promoting standardized capability, while working to incorporate best practices from organizations to influence core product development
Provide consultative guidance to accounts to ensure seamless implementation, adoption, and long-term value realization of Bentley solutions
Troubleshoot complex configuration challenges and recommend scalable solutions tailored to client environments
Develop and document best practices for project data management, optimizing workflows to fit client needs while reducing unnecessary customization
Serve as a trusted advisor to customers on the appropriate architecture for data solutions, ensuring high performance and scalability
Act as a liaison between the customer and Bentley’s Product Advancement Group to ensure user feedback informs product development
Collaborate with product and engineering teams to prioritize product enhancements and ensure solutions align with evolving customer needs
Assist in the development of training materials and documentation, enabling customers to leverage Bentley’s solutions effectively

Customer Success Analyst

We started a movement in which everyone can win – shoppers, retailers, society a...

Location

United Kingdom , London

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

2+ years in a strategic or analytical role (e.g., Operations Manager, Senior Analyst, Program Manager)
1+ year driving cross-functional projects with Product, Engineering, or Operations teams
Demonstrated ability to analyze operational metrics, identify root causes, and design solutions
Proven success influencing outcomes without direct authority

Job Responsibility

Operational Excellence: Vendor & Operations Liaison
Business Advocacy
Cross-Functional Leadership
Advocate Enablement
Pilot Design & Execution
Deep Expertise Development
BPO Metrics & Accountability
Strategic Focus: OKR Definition & Tracking
End-to-End Journey Mapping
Systemic Health & Diagnostics

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

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Analyst I, Solution Success

Job Description

Job Responsibility

Requirements

What we offer

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