Analyst - Global Commercial Services, US Large Enterprises Job at Amex (New York)

New

Senior Software Engineer

We are looking for an exceptional Senior Software Engineer to join our growing t...

Location

Georgia , Tbilisi

Salary:

Not provided

Workato

Expiration Date

Until further notice

Requirements

5+ years of strong experience developing, shipping and maintaining Rails applications
Vast knowledge of Ruby
BS/MS degree in Computer Science, Engineering or a related subject
Solid knowledge of object-oriented programming and design
Experience with Redis/Memcache-based caching, RDBMS engines (Postgres)
Excellent debugging, analytical, problem-solving, and social skills

Job Responsibility

Build complex Ruby on Rails applications
Build server-side infrastructure for the Workato user interface
Contribute to all phases of the development lifecycle
Write well-designed, testable, efficient code
Evaluate and propose improvements to the existing system
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

New

Senior Operations Support Analyst

The Senior Operations Support Analyst plays a key role in ensuring the efficient...

Location

Philippines , Manila

Salary:

Not provided

Financial Times

Expiration Date

Until further notice

Requirements

Proven experience in operations support, customer service, or back-office roles within a B2B, professional services, or subscription-based environment
Experience handling complex or escalated customer issues across multiple channels (email and phone), with a strong focus on resolution and customer satisfaction
Demonstrated ability to support or influence team performance through peer coaching, quality monitoring, or informal leadership
Strong stakeholder management skills, with experience working cross-functionally to resolve operational or customer issues
Analytical and process-oriented mindset, with experience identifying operational gaps and contributing to continuous improvement initiatives
Ability to act as a Subject Matter Expert, with a track record of maintaining accurate documentation and supporting knowledge sharing within a team
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally
Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
Proficiency in CRM systems and operational tools
experience working with subscription management, access provisioning, or contract fulfilment systems is an advantage

Job Responsibility

Support the Team Leader in meeting performance and service targets through peer coaching, quality audits, and day-to-day operational support
Deliver high-quality customer service by managing complex and escalated customer enquiries via calls and emails, including issues related to back-office operations and contract fulfilment for FT Professional clients
Assist in workload and resource planning by supporting the creation of daily and weekly task schedules, ensuring fair distribution of cases and balanced exposure to responsibilities across the team
Communicate and collaborate with internal teams—particularly those involved in contract fulfilment, access management, and operations—to ensure timely and accurate issue resolution
Contribute to regular and ad-hoc operational projects, including order fulfilment and administrative initiatives, with a focus on improving service quality, efficiency, and customer experience
Identify gaps and improvement opportunities in operational processes and workflows, and support the implementation of solutions that drive measurable improvements
Act as a Subject Matter Expert (SME) for designated areas of FT Professional operations, ensuring documentation and knowledge materials are accurate, current, and consistently applied
Represent the Operations Support team in initiatives related to process improvements, system changes, and operational enhancements, ensuring updates and changes are clearly communicated to the wider team
Provide back-up and additional support during peak periods or resource gaps to ensure continuity of service and timely completion of cases, tasks, and projects
Maintain strong product and process knowledge through regular training and hands-on case handling when required

What we offer

generous annual leaves
flexible working (including working from home)
health coverage (medical & dental)
company match and enhanced family leave packages

New

Product Director, Internal Products

As Product Director for Internal Products at the FT, you will shape the tools, p...

Location

United Kingdom , London

Salary:

Not provided

Financial Times

Expiration Date

Until further notice

Requirements

Have an interest in internal products, platform or workflow modernisation efforts in complex organisations
Enjoy understanding how large organisations actually work and guiding teams toward simpler, more coherent and more efficient systems
Can work confidently across editorial, commercial and operational teams, building trusted relationships with diverse stakeholders
Combine subject matter understanding with a willingness to learn deeply about new domains, constraints and workflows
Are comfortable navigating legacy systems and modernisation opportunities at the same time, helping teams balance short-term iteration with long range planning of bigger initiatives
Empower teams while staying close enough to the work to provide clarity, guidance and thoughtful challenge
Believe internal tools should have the same ambition, craft and care as user facing products
Care about operational excellence, workflow clarity, automation opportunities and supporting colleagues in doing their best work

Job Responsibility

Lead experienced product teams across editorial technology and commercial and revenue operations platforms
Build strong partnerships with newsroom, commercial and operational teams, treating users as active partners in shaping priorities and workflows
Set the long term strategy for modernising internal products and aligning capabilities across editorial, commercial, marketing and operational functions
Work closely with engineering and data teams as strategic partners to understand real workflows, simplify processes end to end and reduce duplication
Oversee editorial systems, workflow automation, communication platforms and shared operational tools used across the FT
Support clear decision making and prioritisation, helping teams understand trade offs and focus on work with the greatest long term impact
Ensure internal products are intuitive and genuinely helpful for colleagues across the organisation

What we offer

generous annual leave
medical cover
inclusive parental leave packages
subsidised gym memberships
opportunities to give back to the community

Fulltime

New

Account Director

Reporting to the Client Partner, as an Account Director at Jellyfish, you will g...

Location

United Kingdom , London

Salary:

Not provided

Jellyfish

Expiration Date

Until further notice

Requirements

Embed AI-driven approaches across client solutions: Champion the responsible and effective use of AI to enhance strategy, performance, efficiency, and innovation across workflows
Able to speak to AI workflows and solutions
Ensure SEO excellence and integration: A strong working knowledge of SEO, leading the briefs with clients and able to consult and speak to other Google work and case studies
Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Ability to anticipate client needs, identify opportunities, and drive results

Job Responsibility

Guide client success, ensuring profitability, and encouraging a high-performance team culture
Be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress
Mentor and support Senior Account Managers and Account Managers
Identify opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration
Lead QBRs with the cross-functional teams and help complete client growth plans
Improve client growth by achieving set targets and identifying expansion opportunities
Stay ahead of industry trends and contribute to marketing and progress efforts
Mentor and support Account Managers to foster a high-performing team
Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation
Strengthen client relationships through engagement in events, webinars, experience, and case studies

What we offer

Discretionary annual bonus scheme
Work remotely for up to 60% of your days
Flexible working hours between 8am and 6:30pm
Accumulate one paid day each month (2 hours per week) for self-development
Access to Jellyfish Learn
14 weeks of paid leave for primary caregivers
4 weeks of paid leave for secondary caregivers
£1000 (or equivalent) towards courses for returning primary caregivers

Fulltime

New

Senior Video Producer

As a Senior Video Producer, you will be a part of the K12 Video Team working to ...

Location

United States , Nationwide

Salary:

54439.25 - 75000.00 USD / Year

Stride, Inc.

Expiration Date

Until further notice

Requirements

Minimum 7 years in video production
Must have hands-on experience operating camera, lighting and editing
Strong proficiency in Premiere Pro and basic functionality with After Effects
Ability to confidently pitch creative ideas and influence decision-makers
Excellent communication and ability to work effectively with cross-functional teams
Exceptional eye for visual storytelling
Ability to approach creative challenges strategically and deliver solutions that meet business objectives

Job Responsibility

Creative ideation for video shoots
Creating concept pitch decks and video treatments
Developing storyboards
Collaborating with the design team on graphic packages
Suggesting music options
Develop production plans, budgets and timelines
Work with the production crew on shot lists, equipment, locations and production schedules
Pre-interview on-screen talent
Act as on-set director for most video productions when necessary
Work with cinematographer to ensure correct lighting and camera set up

What we offer

Health benefits
Retirement contributions
Paid time off
Eligible employees may receive a bonus

Fulltime

New

Foreign Language Teacher

The Foreign Language Teacher is a highly qualified, state certified educator res...

Location

United States , Remote

Salary:

20.00 - 25.00 USD / Hour

Stride, Inc.

Expiration Date

Until further notice

Requirements

Appropriate state Department of Education Foreign Language Teaching Certification Required
Bachelor's degree
Active state teaching license
Ability to clear required background check
Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions
Receptive to receiving coaching regularly with administrators and teacher trainers
Ability to embrace change and adapt to ensure excellent student outcomes
Proficient in Microsoft Excel, Outlook, Word, PowerPoint
Ability to rapidly learn and adapt to modern technologies and teaching platforms
Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs, and curriculum

Job Responsibility

Provides rich and engaging synchronous and asynchronous learning experiences for students
Commitment to personalizing learning for all students
Demonstrates a belief in all students’ ability to succeed and meet high expectations
Differentiates instruction based on student level of mastery
Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach
Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress
Prepares students for high stakes standardized tests
Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicate with and respond to students and learning coaches/parents in a timely manner
Supports learning coaches/parents with student curricular and instructional issues and basic troubleshooting in a virtual classroom environment in line with academy policies and procedures
Ability to travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school

What we offer

Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off

Parttime

New

Senior Data Delivery Manager

Reporting to our VP of Operations, you will be responsible to lead the end-to-en...

Location

United Kingdom , London, Brighton

Salary:

Not provided

Jellyfish

Expiration Date

Until further notice

Requirements

3-5 years of experience in project management, with at least 2 years in data project delivery
Familiarity with Agile methodologies and project management tools
Experience with Wrike a benefit
Proven senior leadership experience in data delivery, data transformation, or analytics programme management
Strong track record delivering complex, enterprise-scale data programmes
Experience leading multi-disciplinary teams in large organisations
Background in embedding data platforms into operational environments
Experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud)
Experience with modern data platforms (cloud data warehouses, lakehouses, BI platforms)
Strong understanding of ETL/ELT pipelines, data transformation frameworks, and data architectures

Job Responsibility

Drive the end-to-end delivery of high-impact data and analytics programmes across ingestion, ETL/ELT, transformation, and analytics platforms
Own complex delivery lifecycles - from strategy and planning through QA, release, and operational handover
Partner with senior leaders to turn business strategy into data delivery roadmaps that create real commercial value
Build trusted, enterprise-grade data quality, governance, and QA frameworks that power confident decision-making
Establish strong delivery governance, controls, and reporting that keep programmes on track and risk managed
Lead and inspire multi-disciplinary teams, ensuring the right people, skills, and capacity are in place to succeed
Embed reliable, scalable data into business-as-usual operations, not just project delivery
Help shape the future of the organisation’s data ecosystem through continuous improvement, innovation, and delivery excellence

What we offer

Discretionary annual bonus scheme
Work remotely for up to 60% of your days
Flexible working hours between 8am and 6:30pm
Accumulate one paid day each month (2 hours per week) for self-development
Access to Jellyfish Learn
14 weeks of paid leave for primary caregivers
4 weeks of paid leave for secondary caregivers
£1000 (or equivalent) towards courses for returning primary caregivers

Fulltime

New

Intern, AI Engineering

We are seeking exceptional graduate students to join our AI Lab as Research Inte...

Location

United States , San Francisco; Palo Alto

Salary:

Not provided

Workato

Expiration Date

Until further notice

Requirements

Currently pursuing MS/PhD in Computer Science, Machine Learning, Natural Language Processing, or related fields
Publications at top-tier venues (ICML, NeurIPS, ICLR, ACL, EMNLP, NAACL)
Strong programming skills in Python and PyTorch
Ability to work in-person at our San Francisco office
Ability to work independently and collaborate across research and engineering teams

Job Responsibility

Conduct original research on LLM agent architectures and optimization techniques
Develop and evaluate novel algorithms with both academic rigor and production feasibility
Present your work at internal research seminars and external conferences
Mentor and collaborate with LLM engineers on implementation and deployment

What we offer

Vibrant and dynamic work environment
Multitude of benefits they can enjoy inside and outside of their work lives

Analyst - Global Commercial Services, US Large Enterprises

Amex

Location:
United States , New York

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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