Analyst, Forecasting Jobs

Analyst, Forecasting

DriveTime Automotive Group

Location:
United States, Tempe

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be responsible for developing and maintaining accurate forecasts for our contact center, helping drive staffing, planning, and strategic decision-making across our loan servicing operations.

Job Responsibility:

Build, maintain, and enhance short-term and long-term forecasts using various forecasting techniques, historical trends, and data-driven judgment
Partner with operational leaders and cross-functional teams to gather requirements, understand business drivers, and ensure forecasts align with broader contact strategy initiatives
Analyze omni-channel volume patterns (calls, texts, chats, etc.) to detect trends, anomalies, and emerging behaviors that impact service delivery
Evaluate forecasting accuracy through variance analysis and recommend improvements to forecasting models and operational strategies
Ensure consistent, accurate reporting and data integrity across all forecasting and analytics outputs
Recommend and implement data-based strategy changes that improve efficiency, staffing accuracy, and overall contact center performance
Contribute to the development of automation, tooling, and scalable reporting processes

Requirements:

1+ years in forecasting, analytics, workforce management, or related analytical roles
SQL or Snowflake experience
Strong verbal and written communication skills
Quantitative Bachelor’s degree or equivalent hands-on experience
Experience partnering across departments and building strong working relationships

Nice to have:

Experience with Genesys or other contact center platforms
Workforce management or call center analytics experience
Financial services industry experience
Python experience (pandas, NumPy, forecasting libraries, automation, etc.)
Experience with BI tools (Tableau, Power BI, etc.)

What we offer:

Medical, dental, and vision coverage
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Tuition Reimbursement
Wellness Program
Paid Time Off

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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