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Reporting to the Manager, Financial Operations in the US, this person will be among the first hires in the US focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the company’s business growth across the globe. As a FinOps Analyst, you’ll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues. This person will need to work a 9-6PM shift.
Job Responsibility:
Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
Utilize advanced Zendesk skills to manage FinOps-related customer requests
Support with daily safeguarding obligations, across multiple Airwallex entities
Monitor the clearing and settlement of client funds and global money pools
drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization
Maintain the team knowledge base and refine the standard operating procedures
find opportunity for operational optimization and process automation tooling
Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors
Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements
Requirements:
2 years of experience using Zendesk to manage and respond to customer inquiries in a Customer Support or Financial Operations role
Ability to rapidly understand new products and demonstrate problem-solving skills
Strong communication skills and customer service orientation
Attention to detail and tendency towards a documented approach
A strong team player who thrives in working in close collaboration with other teams
Bachelor’s degree or above
Nice to have:
Experience with MS Office
technical skill set of SQL
Experience with visualization tools like Looker and Data Studio
A minimum of 2 years of experience in payments or operations at a technology company