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Analyst - Endpoint Support III

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Cencora

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Location:
United States , Montclair

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

57900.00 - 85360.00 USD / Year
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Job Responsibility:

  • Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
  • Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed.
  • Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem
  • Provide guidance to other team members.
  • Designs and deploys EndPoint Support Processes.
  • Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment.
  • May participate in R&D efforts.
  • Plans and schedules the installation and deployment projects.
  • Leads the planning, building, upgrading, and maintenance of endpoint support projects.
  • Diagnose, identify, isolate and analyze problems based on information presented by end users .
  • Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies.
  • Provide highly complex maintenance and support for endpoint devices.
  • Lead multiple projects/work initiatives/tasks concurrently.
  • Alert management to recurring problems and patterns of problems that may be widespread or affecting our associates.
  • Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required.
  • Provides recommendations for end user technology based on historical problem solving and experience.
  • Participates in the setup and support of Proof of Concept (POC) initiatives and emerging technologies that are introduced into the environment.
  • Interacts regularly with other technology teams as well as external vendors for the purpose of maintaining product and system knowledge.
  • Performs related duties as assigned.

Requirements:

  • Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education
  • normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies.
  • 5 or more years of advanced experience working with computer technology in a business environment.
  • Desktop, laptop, tablet, thin client and mobile device hardware fundamentals.
  • Strong Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
  • Ability to recognize & identify network and server access problems for end users.
  • Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events.
  • Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk.
  • Comprehensive computer skills
  • Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software.
  • Ability to communicate effectively both orally and in writing.
  • Ability to communicate with associates, including executive-level associates and their administrative assistants.
  • Strong teamwork and interpersonal skills
What we offer:
  • medical
  • dental
  • vision care
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • mentorship programs
  • employee resource groups
  • volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
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