Analyst - DataWatcher

• Become technically proficient in all aspects of the Cyera platform while supporting 24x7x365 service operations (delivery, backup, escalation)
• Develop standard operating procedures that improve performance
• Leverages AI and automation to efficiently analyze and correlate data, enabling rapid diagnosis and triage of complex events
• Monitor, identify and analyze key events and data points across in-scope environments leveraging customer’s Cyera deployment
• Prepare and present reports to customers that highlight key observations and suggested remediation activities and track performance through dashboards, trend analysis, and risk posture insights
• Prepare and deliver reporting tied to open source and dark web intelligence queries
• Assist with incident response efforts when needed
• Support peer Analysts and provide customer escalation assistance as needed
• Partner with Customer Success Engineering (CSE) team in delivering agreed upon outcomes
• Support customers as they transition through key onboarding/implementation tollgates into ongoing management and operationalization phases
• Support ongoing platform integration, tuning and configuration activities
• Support Customer Success team in resolving customer problems and securing renewals
• Assist Customer Success with the execution of QBRs and other customer touchpoints

• 1 – 3 years of experience in cybersecurity
• Direct operational experience in Security Operations Centers (SOC), Managed Security Service Provider (MSSP) environments or running vulnerability management or data protection programs
• Experience identifying, triaging and resolving cyber incidents
• Seek and complete an ongoing series of training and certifications
• As requested, provide feedback and suggested feature/function enhancements to product development teams
• Monitor industry changes and leading practice trends
• Assist with the planning, delivery and tracking of internal SOC projects
• Develop a working knowledge of the various tools and technologies leveraged by enterprise cybersecurity teams
• Language Proficiency: Spanish and Portuguese

Basic scripting skills in languages like Python or PowerShell for automating repetitive tasks, data parsing, or simple tool integrations is preferred

• Ability to work remotely, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance