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Baxter Logo Baxter · Customer Service

Analyst, Customer Service

United States, Deerfield Employment contract 64000.00 - 88000.00 USD / Year · Job Posted May 04, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. You role at Baxter Analyzes and coordinates a variety of processes which may include inventory, warehousing, logistics, transportation, import/export programs, and customer service to formulate and develop new or modified solutions to business issues affecting the supply chain function. Responsible for developing and maintaining reports, dashboards, and other visualizations to communicate findings, as well as collecting and analyzing data to identify trends, insights, and areas for improvement.

Job Responsibility

  • Develops and maintains reports, dashboards, and other visualizations to communicate findings
  • Collect and analyze data to identify trends, insights, and areas for improvement
  • Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
  • Assists in the development of business cases and proposals
  • Use data and analytics to inform decision-making and drive business decisions
  • Provides support for ad-hoc analysis and special projects
  • Other duties as assigned (<20%)

Requirements

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 2-3 years in customer service, analytics, or a related field
  • Strong analytical and problem-solving skills
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Working knowledge in Microsoft Office, including Word, Excel, and Outlook
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Ability to work a flexible schedule, including evenings and weekends (as needed)
  • Previous experience in a customer-facing role
  • Knowledge of medical products or the healthcare industry
  • Bilingual or multilingual skills
  • Experience with customer relationship management (CRM) software
  • Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
  • Experience in data mining software (e.g., Celonis)
  • Experience with ERP software (e.g., JDE, SAP)

Nice to have

  • Bilingual or multilingual skills
  • Experience with customer relationship management (CRM) software
  • Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
  • Experience in data mining software (e.g., Celonis)
  • Experience with ERP software (e.g., JDE, SAP)

What we offer

  • Medical and dental coverage that start on day one
  • Basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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