CrawlJobs Logo
Baxter Logo Baxter · Customer Service

Analyst, Customer Service

United States, Deerfield 64000.00 - 88000.00 USD / Year · Job Posted April 19, 2026
Apply Position
Job Link Share

Job Description

Analyzes and coordinates a variety of processes which may include inventory, warehousing, logistics, transportation, import/export programs, and customer service to formulate and develop new or modified solutions to business issues affecting the supply chain function. Responsible for developing and maintaining reports, dashboards, and other visualizations to communicate findings, as well as collecting and analyzing data to identify trends, insights, and areas for improvement.

Job Responsibility

  • Develops and maintains reports, dashboards, and other visualizations to communicate findings
  • Collect and analyze data to identify trends, insights, and areas for improvement
  • Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
  • Assists in the development of business cases and proposals
  • Use data and analytics to inform decision-making and drive business decisions
  • Provides support for ad-hoc analysis and special projects
  • Other duties as assigned (<20%)

Requirements

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 2-3 years in customer service, analytics, or a related field
  • Strong analytical and problem-solving skills
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Working knowledge in Microsoft Office, including Word, Excel, and Outlook
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Ability to work a flexible schedule, including evenings and weekends (as needed)

Nice to have

  • Previous experience in a customer-facing role
  • Knowledge of medical products or the healthcare industry
  • Bilingual or multilingual skills
  • Experience with customer relationship management (CRM) software
  • Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
  • Experience in data mining software (e.g., Celonis)
  • Experience with ERP software (e.g., JDE, SAP)

What we offer

  • Medical and dental coverage
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
Baxter - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Analyst, Customer Service

8 matching positions

Analyst, Customer Service

This is where your work makes a difference. At Baxter, we believe every person—r...
Location
Location
United States , Deerfield
Salary
Salary:
64000.00 - 88000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 2-3 years in customer service, analytics, or a related field
  • Strong analytical and problem-solving skills
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Working knowledge in Microsoft Office, including Word, Excel, and Outlook
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Ability to work a flexible schedule, including evenings and weekends (as needed)
Job Responsibility
Job Responsibility
  • Develops and maintains reports, dashboards, and other visualizations to communicate findings
  • Collect and analyze data to identify trends, insights, and areas for improvement
  • Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
  • Assists in the development of business cases and proposals
  • Use data and analytics to inform decision-making and drive business decisions
  • Provides support for ad-hoc analysis and special projects
  • Other duties as assigned (<20%)
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Fulltime
Read More
Arrow Right

Analyst, Customer Service

Analyzes and coordinates a variety of processes which may include inventory, war...
Location
Location
United States , Deerfield
Salary
Salary:
64000.00 - 88000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 2-3 years in customer service, analytics, or a related field
  • Strong analytical and problem-solving skills
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Working knowledge in Microsoft Office, including Word, Excel, and Outlook
  • Ability to learn and adapt to new systems, processes, and products
  • Strong attention to detail and accuracy
  • Ability to work a flexible schedule, including evenings and weekends (as needed)
Job Responsibility
Job Responsibility
  • Develops and maintains reports, dashboards, and other visualizations to communicate findings
  • Collect and analyze data to identify trends, insights, and areas for improvement
  • Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
  • Assists in the development of business cases and proposals
  • Use data and analytics to inform decision-making and drive business decisions
  • Provides support for ad-hoc analysis and special projects
  • Other duties as assigned (<20%)
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
Read More
Arrow Right
New

Customer Service Analyst, Senior

Provides support for business decisions impacting budget, Service Level, technic...
Location
Location
United States , Sacramento
Salary
Salary:
90000.00 - 136000.00 USD / Year
pge.com Logo
PG&E Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
  • Equivalent experience or relevant technical trade school/training
  • BA or BS degree or related discipline or equivalent experience or technical training
  • LEAN and/or Six Sigma Certification or PM certified
  • Strong Utility industry understanding
  • Ability to solve complex problems involving arithmetic as needed to perform at job level
  • Competency in applying knowledge of business and the marketplace to advance the organization goals
  • Ability to manage multiple key analyses, process improvement efforts and/or projects, while supporting the local team's day to day operational needs
  • Advanced in an analyze and recommend approach for findings and associated cost/efficiency gains imbedded in recommendations
  • Manage and prioritize workload including day to day onsite functions, ad hoc requests, and individual analyses/projects
Job Responsibility
Job Responsibility
  • Responsible for forecasting daily and half-hourly staffing requirements to ensure the right number of associates (800-1,000 employees), with autonomy to make critical business decisions that impact KPI's
  • Troubleshoots technical applications that apply to scheduling, skilling management, content delivery, and web-based entry forms
  • 24/7 On-Call commitment for Operational Support
  • Manages tech-down events from start to finish locally, partnering with call routing, network, and IT partners to resolve any range of contact center issues
  • Plan and schedule for absenteeism, meetings, training requirements, offline time, and coaching sessions that align with budget and customer requirements
  • Manages and resolves scheduling issues and skill profiles ensuring that agents take appropriate calls, and system stability, to include what-if scenario-based analysis to optimize contact center solutions
  • Executes audits and trend analyses on Contact Center efficiency or budget concerns including attendance, exceptions, average handle time, repeat calls, over-time, under-time, agent call profiling, and service level
  • Provides updates to business partners about changes in focus and trends with adequate understanding to field questions
  • Leads the scheduling effort of pre-planned training for all agents, for both ongoing and specialized focus groups
  • Supports and acts as Lead during all major weather, wildfire, Public Shut Off Events as it relates to staff planning and decision making for voluntary, mandatory, and emergency overtime
What we offer
What we offer
  • Eligible to participate in PG&E's discretionary incentive compensation programs
  • Fulltime
Read More
Arrow Right

Customer Service Analyst With English

Location
Location
Poland , Wrocław
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
  • Proficiency in English on a B2 level onward (speaking and writing)
  • Experience with SAP, Salesforce OR Microsoft Dynamics
  • Detailed oriented and enjoys working with customers
Job Responsibility
Job Responsibility
  • Customer Service support in the customer service export process
  • Responding to customers via defined channels
  • Liaise with the business on customer relationship management via Salesforce functionalities
  • Registration and consideration of customer complaints
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Identify opportunities to improve data quality & reduce cycle time
  • May include training and deployment support pre and/or post go-live
  • Responsible for escalation of issues if needed
  • Positively contributes to and supports team efforts and objectives
What we offer
What we offer
  • Great challenges with the B2B clients from the EMEA region (healthcare industry)
  • The smooth recruitment process
  • Hybrid working model
  • Business working hours (8:00-16:00) with an option of flexibility
  • Private medical care (individual and family packages)
  • Group insurance (in PZU)
  • Sports card - MultiSport (for you and your loved ones)
  • Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
  • Temporary contract (min. 12 months)
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...
Location
Location
Poland , Olsztyn
Salary
Salary:
68740.00 - 108660.00 PLN / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service experience
  • English (fluent in writing and speaking)
  • Organizational skills to prioritize multiple tasks
  • Investigative and analytical skills
Job Responsibility
Job Responsibility
  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally
  • Develop and maintain client portfolio through regular calls and face to face interaction
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Provide coaching, support to team
What we offer
What we offer
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

The Customer Service Analyst is an entry-level position responsible for assistin...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous relevant experience preferred
  • Experience in customer service
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

We are looking for a colleague who is passionate about customers and interested ...
Location
Location
India
Salary
Salary:
Not provided
americanexpress.com Logo
Amex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate / post-graduate
  • Strong interpersonal, communication and listening skills
  • Good Analytical Skills with Eye for Details
  • Proficient in MS Office Tools, PowerPoint, and Excel
  • High levels of personal accountability and attention to detail
  • Ability to manage multiple tasks simultaneously
  • Outside rules-based box thinking, teamwork, curiosity & adaptability
  • Good understanding of merchant business and USA Tax preferred but not vital
  • Demonstrated ability to effectively work in strenuous and challenging conditions
Job Responsibility
Job Responsibility
  • Ensure extraordinary service by promptly and accurately responding to requests from merchants
  • Onboarding the merchant accounts on the system
  • Evaluating and analyzing merchant account information
  • Recommending tailored solutions to merchants that add value to their business
  • Supporting the merchant onboarding business for EMEA market- Multicurrency platform
  • Perform Know your Customer (KYC) and Anti-Money Laundering (AML) due diligence
  • Ensure merchant accounts are set up in line with the CHC guidelines for EMEA - MCCY market
  • Providing best in class merchant experience by resolving financial and maintenance queries for EMEA based merchants
  • Liaising with the various affiliation channels to ensure this process runs smoothly
  • Ensure customers, stakeholder and colleague metrics such as Occupancy, UPH (Unit per Hour) and Quality are met
What we offer
What we offer
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support through Healthy Minds program
  • Career development and training opportunities
Read More
Arrow Right

Customer Service Analyst

The Customer Service Analyst is an entry-level position responsible for assistin...
Location
Location
Kazakhstan , Almaty
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous relevant experience preferred
  • Experience in customer service
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Russian and Kazakh language is required
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right