Analyst, Customer & Product Support Job at AlphaSense (Mumbai)

Analyst, Customer & Product Support

This role marries the technical knowledge of our solution with a deep understand...

Location

India , Bengaluru

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

1-2 years of experience working in a client/product support role
Customer-first mindset
Strong communicator with ability to explain complex issues in simple terms
Strong analytical, critical thinking and problem solving abilities
Team player with ability to build cross-group working relationships
Curious, proactive and possess a continuous improvement mindset
Strong attention to detail, effective time management skills and ability to prioritize under pressure
Interest in systems, technology and software applications
Acts with integrity and sets high ethical standards

Job Responsibility

Deliver a world-class customer experience
Act as first line of defense and advocate for customers globally
Guide customers through features and functionalities
Deliver on predefined team targets
Provide impeccable customer support
Investigate, diagnose, troubleshoot and find solutions for queries sent through email
Escalate tickets to appropriate teams
Collaborate effectively with technical and non-technical global stakeholders
Become an expert on the BamSEC product
Identify areas to improve content and contribute to creating and updating knowledge base articles

Analyst, Customer & Product Support

This role marries the technical knowledge of our solution with a deep understand...

Location

India , Pune

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

1-2 years of experience working in a client/product support role
Customer-first mindset
Strong communicator with ability to explain complex issues in simple terms
Strong analytical, critical thinking and problem solving abilities
Team player with ability to build cross-group working relationships
Curious, proactive and possess continuous improvement mindset
Strong attention to detail, effective time management skills and ability to prioritize under pressure
Interest in systems, technology and software applications
Acts with integrity and sets high ethical standards

Job Responsibility

Deliver a world-class customer experience
Act as first line of defense and advocate for customers globally
Guide customers through features and functionalities
Deliver on predefined team targets
Provide impeccable customer support
Investigate, diagnose, troubleshoot and find solutions for queries sent through email
Escalate tickets to appropriate teams when needed
Collaborate effectively with technical and non-technical global stakeholders
Become an expert on the BamSEC product
Identify areas to improve content and contribute to creating and updating knowledge base articles

Data Analyst - Customer & Product Analytics

We are partnering with a leading global digital platform in the travel and mobil...

Location

United Kingdom , Manchester

Salary:

50.00 - 66.00 GBP / Hour

Randstad

Expiration Date

July 07, 2026

Requirements

Proven experience in Data Analytics or a similar role
Strong SQL skills and experience with Python / PySpark
Experience with data visualisation tools (e.g. Tableau, Power BI)
Hands-on experience with A/B testing and experimentation
Familiarity with customer analytics tools (e.g. Google Analytics, Adobe Analytics)
Strong stakeholder management and communication skills
Ability to work independently and manage multiple priorities

Job Responsibility

Analyse large and complex datasets to generate actionable insights
Design and deliver scalable reporting, dashboards, and data solutions
Partner with cross-functional teams including Product, Engineering, and Business stakeholders
Conduct A/B testing and experimentation to evaluate product and feature performance
Build and maintain high-quality datasets for advanced analytics
Translate technical findings into clear, business-focused insights
Support and mentor junior analysts within the team

Fulltime

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Customer Support Analyst - Gujarati

As a Customer Support Analyst, you will demonstrate a unique combination of peop...

Location

United States

Salary:

64500.00 - 66000.00 USD / Year

Mews

Expiration Date

Until further notice

Requirements

Experience working in hotels and/or customer service roles in SaaS
Native or fluent in English + Gujarati
Ability to take feedback, learn quickly and adapt to new situations
Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
Willingness to work in shifts as we support our customers around the globe 24/7
Must be based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin

Job Responsibility

Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
Provide exceptional support for customers on technical issues via messaging, email and phone
Consult with customers proactively on ways to improve usage and efficiency
Build and retain rapport with appointed “Mews person” at customer sites
Maintain thorough customer documentation
Continuously improve internal knowledge base
Leverage Support tooling to document customer issues thoroughly

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

Customer Support Analyst - German

As a Customer Support Analyst, you will demonstrate a unique combination of peop...

Location

Salary:

31000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Native or fluent in English and German
Experience working in hotels and/or customer service roles in SaaS
Experience using Property Management Systems is a bonus
Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
Ability to take feedback, learn quickly and adapt to new situations
Willingness to work in shifts as we support our customers around the globe 24/7

Job Responsibility

Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
Provide exceptional support for customers on technical issues via messaging, email and phone
Consult with customers proactively on ways to improve usage and efficiency
Build and retain rapport with appointed "Mews person" at customer sites
Maintain thorough customer documentation
Continuously improve internal knowledge base
Leverage Support tooling to document customer issues thoroughly

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

Analyst, Product Support

When applicable, Bombardier promotes flexible and hybrid work policies. At Bomba...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Software Engineering, Information Systems, Engineering (or equivalent), plus 5+ years of experience in PLM/CAD data integration, 3D visualization, or technical publishing modernization
Hands on experience with Teamcenter product structures and change/configuration control
ability to work with JT and CAD derived datasets from NX and/or CATIA
Proven capability to transform CAD/PLM data into interactive 3D maintenance content (exploded views, step by step procedures, animations, hotspots) for technician workflows
Strong knowledge of structured technical documentation (CSDB/CMS) and linking procedures, parts, and warnings to 3D representations
familiarity with S1000D/IETM concepts is a strong advantage
Experience building data pipelines for CAD and metadata extraction, transformation, validation, and publishing at scale
Proficiency in Python, SQL, Git, and modern CI/CD practices for automation and repeatable releases
Comfortable working across business, engineering, data, and application domains, including requirements definition, troubleshooting, testing, and implementation support
Demonstrated interest or experience in AI assisted content creation (semantic tagging, intelligent search, automated validation, decision support) with strong governance and traceability

Job Responsibility

Report to the Supervisor of the Technical Publications Development team and contribute to strategic and tactical decisions related to Technical Publications applications, PLM integration, 3D visualization technologies, and digital publication modernization
Act as a technical bridge between Engineering (PLM/CAD), Technical Publications, IT, and external suppliers, ensuring engineering authoritative data is effectively transformed into accurate, configuration controlled maintenance information
Integrate and operationalize CAD and PLM data (Teamcenter product structures, BOMs, effectivity, JT, NX and/or CATIA datasets) into Technical Publications processes and downstream digital deliverables
Define, implement, and govern data pipelines for extracting, transforming, validating, and publishing CAD derived geometry, metadata, and technical content for use in interactive and 3Denabled maintenance documentation
Support the development of interactive 3D and animated maintenance content, including exploded views, procedural step sequencing, parts identification, tooling and safety callouts, and variant/effectivity aware visualizations for maintenance technicians
Develop, maintain, and evolve structured publishing frameworks, including XML/S1000D structures, schemas, business rules, transformation logic, and validation rules that support advanced digital and 3D content delivery
Define and maintain conversion and transformation strategies for legacy SGML/XML and illustration data into modern structured formats capable of supporting interactive, multimedia, and 3D use cases
Serve as the Technical Publications application subject matter expert in development, modernization, and integration projects involving CSDB/CMS platforms, PLM systems, visualization engines, and publishing toolchains
Gather, analyze, and document business, system, and technical requirements for new publishing capabilities, including PLM toTech Pubs integration, interactive 3D/IETP delivery, and datadriven maintenance solutions
Assess, prototype, and support advanced visualization concepts such as interactive graphics, model based illustrations, and live or animated 3D content, with a focus on usability, safety, accuracy, and maintainability

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Product Support Analyst Lvl 3

Amentum is seeking a Product Support Analyst lvl 3 for the Space Force Range Con...

Location

United States , Vandenberg Space Force Base

Salary:

85000.00 - 110000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technical or related field (preferred), or a combination of education and experience
Minimum of five (5) years’ experience, preferably in a sustaining or development engineering environment
Extensive knowledge of materials, components, assemblies, computer and peripheral hardware designs
Proficiency in Microsoft Office and Adobe Acrobat Professional
familiarity with Adobe FrameMaker, Illustrator, or desktop publishing software
Ability to work effectively in a team and resolve problems with limited supervision
Strong verbal and written communication skills
Ability to travel to remote sites (e.g., Pillar Point Air Force Station, Pt. Mugu)
Flexibility to work occasional non-duty hours or weekends as required
Strong organizational skills with emphasis on attention to detail

Job Responsibility

Develop sustainment artifacts within a Product Support environment in accordance with Department of Defense (DoD) acquisition frameworks for electrical and mechanical systems
Partner with internal and external customers to define and implement an integrated product support plan (maintenance, sparing analysis, level of repair, Technical Order implementation)
Work with subject matter experts to determine and implement SMR codes, Work Unit Codes, and SERD records
Develop and present Product Support Plans detailing the twelve required product support elements for Customer approval
Support Engineering and Project Management within an IPT environment, including spares testing and turnover to Supply
Coordinate and manage multiple projects and complete assigned tasks without supervision
Provide technical guidance to junior personnel
Perform related duties, such as creating or sustaining Technical Orders

What we offer

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid time off
Paid parental leave
Paid holidays

Fulltime

GeniusIQ Customer Support Analyst (French-speaking)

This role is part of Genius' team that helps sports leagues and teams boost perf...

Location

Estonia , Tallinn

Salary:

Not provided

Genius Sports

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills in English and French
Strong knowledge of football and basketball, other sports beneficial
Previous experience in customer support, data delivery, or product operations
Proficiency in working with software platforms and technical tools
Excellent organisational skills with the ability to manage multiple tasks simultaneously
Ability to work collaboratively with teams across different time zones
Willing to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.

Job Responsibility

Handle and prioritise incoming customer requests, ensuring timely resolution or appropriate escalation to the relevant teams
Triage basic API and software access issues, collecting necessary details for our engineering teams to efficiently address
Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring clear communication with all stakeholders
Collaborate with game day operations and System Support Engineers to promptly resolve event-day issues and maintain operational continuity.

What we offer

Competitive salary
range of benefits
hybrid working models

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Analyst, Customer & Product Support

Job Description

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