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Mastercard Logo Mastercard · IT - Administration

Analyst, Customer Onboarding

United States of America, Purchase Employment contract 68000.00 - 112000.00 USD / Year · Job Posted July 03, 2026
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Job Description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Responsibility

  • Drive conversations to support the critical early phases of new Customer business into our network
  • Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire
  • Create end-to-end onboarding documentation used to train our shared services to support BAU process
  • Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live
  • Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding
  • Proactively support Customer requests as it relates to their Licensing portfolio
  • Effectively problem solve when issues/challenges related to integration arise

Requirements

  • Bachelor's degree in Business Administration or related field preferred
  • Strong business and financial acumen
  • Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
  • Experience leading cross-functional projects and helping frame, design and execute solutions for challenging business problem
  • Capable of multi-tasking in a fast-paced environment
  • Strong Communication (written and verbal) and interpersonal skills – including MS Excel and PowerPoint
  • Excellent time management, planning and organizational skills
  • Strong analytical skills and comfortable using data to support thinking/ recommendations

What we offer

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
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