Analyst, Customer Insights

• Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
• Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring
• Analyze quantitative and qualitative data to identify patterns, themes, and insights
• Prepare clear, organized data visuals and reports to communicate findings
• Monitor macro customer, category, and competitive trends relevant to our brands

• Bachelor’s Degree required
• 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
• Proficient in Microsoft PowerPoint, Word, Excel, Outlook
• Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
• Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
• Intuitive understanding of consumer psychology, behavior and related business considerations
• Strong attention to detail and high standards of accuracy in analysis and reporting
• Experience or demonstrated interest in retail / fashion
• Strong interpersonal skills and ability to prioritize requests effectively
• Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Experience with survey research platforms and statistical tools, like SPSS or Q

• Merchandise discount at select KnitWell Group brands
• Support for individual development plus opportunities for career mobility within our family of brands
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
• Medical, dental, vision insurance & 401(K)
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays