Analyst, Contact Center Communications Job at Wyndham Destinations (Pampanga)

Analyst, Contact Center Communications

Wyndham Destinations

Location:
Philippines , Pampanga

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Requirements:

Associates Degree required
Bachelor’s Degree preferred
Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred
Work experience may be substituted for this requirement
Dialer training preferred (CISCO, Avaya, Noble, etc)
Six Sigma and/or Lean certification preferred
Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
Ability to efficiently multi-task
Demonstrated quantitative skills
detail oriented
Effectively manage time and resources to ensure that work is completed efficiently
Must be customer-focused, service-oriented, and highly collaborative
Collections industry knowledge
Knowledge of regulatory environment, including but not limited to FDCPA, TCPA, CCPA, Gramm-Leach Bliley Act, CFPB
Advanced analytical skills required
Advanced MS Office skills (Word, Excel, Access, PowerPoint and Outlook)
Autodialer and telephony technologies required
VBA Coding preferred
MS Project preferred
SQL and/or SAS preferred
Relational database experience preferred
BI reporting experience preferred
Oracle experience preferred
Two years contact center experience required
One year predictive dialer administration (or similar) preferred
One year consumer collection experience preferred
Experience analyzing large data sets and presenting recommendations to executive level leadership
Experience in process improvement
Ability to make sound business decisions that affect multiple business units
Must be able to work independently, as well as remotely in a responsible manner

Nice to have:

Bachelor’s Degree
Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable
Dialer training (CISCO, Avaya, Noble, etc)
Six Sigma and/or Lean certification
VBA Coding
MS Project
SQL and/or SAS
Relational database experience
BI reporting experience
Oracle experience
One year predictive dialer administration (or similar)
One year consumer collection experience

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

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