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Wyndham Destinations Logo Wyndham Destinations · Call Center

Analyst, Contact Center Communications

Philippines, Clark Freeport Zone, Pampanga · Job Posted March 04, 2026
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Job Description

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Requirements

  • Associates Degree required
  • Bachelor’s Degree preferred
  • Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred
  • Work experience may be substituted for this requirement
  • Dialer training preferred (CISCO, Avaya, Noble, etc)
  • Six Sigma and/or Lean certification preferred
  • Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
  • Ability to efficiently multi-task
  • Demonstrated quantitative skills
  • detail oriented
  • Effectively manage time and resources to ensure that work is completed efficiently
  • Must be customer-focused, service-oriented, and highly collaborative
  • Collections industry knowledge
  • Knowledge of regulatory environment, including but not limited to FDCPA, TCPA, CCPA, Gramm-Leach Bliley Act, CFPB
  • Advanced analytical skills required
  • Advanced MS Office skills (Word, Excel, Access, PowerPoint and Outlook)
  • Autodialer and telephony technologies required
  • VBA Coding preferred
  • MS Project preferred
  • SQL and/or SAS preferred
  • Relational database experience preferred
  • BI reporting experience preferred
  • Oracle experience preferred
  • Two years contact center experience required
  • One year predictive dialer administration (or similar) preferred
  • One year consumer collection experience preferred
  • Experience analyzing large data sets and presenting recommendations to executive level leadership
  • Experience in process improvement
  • Ability to make sound business decisions that affect multiple business units
  • Must be able to work independently, as well as remotely in a responsible manner
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