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The Analyst Consultant - Salesforce Product Management is responsible for working with Business and IT stakeholders to understand the problem domain and provide analysis to capture and manage quality requirements that align with the system solution.
Job Responsibility:
Works on highly complex business needs, develops epics and user stories manages backlog in tools and researches issues thorough subject matter expertise and an understanding of business processes
Responsible to work with the Business to understand the growth of the business so that critical data can be analyzed for solutioning
Proactively support the voice of the customer to ensure requirements meet the business needs and mitigate risk
Support strategic direction and may lead system requirements definition, design, testing, training and implementation support
Works closely with Business Owners, Product Managers and/or Product Owners to ensure business needs are captured, prioritized and understood to manage stakeholder expectations
Assists in the analysis of the functional business requirements and implementation details to ensure design meets non functional requirements
Participates in Product Roadmap planning and all phases of the SDLC
Primary Interface with initiative team to ensure they have a clear understanding of the requirements
Contributes to the development of operational readiness documentation, training materials to support rollout adoption and use of the system/functionality as needed
May provide support during the integration and acceptance testing phases and implementation
Demonstrated experience leading/working in collaborative teams and a proactive approach to daily interactions with stakeholders at all levels
Adheres to the current Software Delivery Life Cycle (SDLC)
Anticipates and identifies opportunities for improvement including SDLC business processes and innovation
Agile principles and mindsets to be used to accomplish deliverables and communication
Performs in a leadership role to help guide team members and serves as an expert for the team
Acts as a change advocate and is a role model to others when adapting to different work styles, processes, tools and communications
Requirements:
Requires a BA/BS and minimum of 6 years experience
Experience should include analysis, project management, working knowledge of mainframe computer hardware and operating systems
Any combination of education and experience, which would provide an equivalent background
Nice to have:
Familiarity with CRM systems, like Salesforce, and sales tools
Strong healthcare knowledge
Proficiency in project management and documentation tools, such as JIRA and Microsoft Teams
Analytical mindset for defining project objectives and requirements
What we offer:
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs (unless covered by a collective bargaining agreement)
Medical, dental, vision, short and long term disability benefits