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Analyst, Community Support, Strategic Finance

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

95000.00 - 112000.00 USD / Year
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Job Description:

The Analyst, Community Support Strategic Finance will be a vital contributor to the Community Support organization. This individual will deliver actionable financial analysis, forecasting, and insights that power efficient operations and exceptional customer service. This role offers meaningful exposure to the full spectrum of Community Support, spanning headcount planning, payroll forecasting, variable cost modeling, and ROI investments, in a dynamic, high-impact environment. You'll work closely with business partners to support scalable, world-class customer experiences while helping maintain strong financial performance.

Job Responsibility:

  • Perform monthly budget vs. actuals (BVA) analysis across Community Support spend categories
  • Own Payroll and headcount forecasting for the Community Support organization
  • Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling
  • Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders
  • Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking
  • Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes

Requirements:

  • 2+ years of experience in investment banking, strategic finance, consulting or a related analytical role
  • prior exposure to operations organizations is a plus
  • Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis
  • Able to maintain financial models
  • experience with planning tools such as Oracle or Anaplan is a plus
  • Clear, concise communication skills with the ability to present financial findings to non-finance partners
  • Detail-oriented, proactive, and comfortable navigating a fast-paced setting with shifting priorities
  • Genuine passion for customer operations and the intersection of finance and operations

Nice to have:

  • Familiarity with SQL and data visualization software is a plus
  • Familiarity with customer support platforms and workforce management tools
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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