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The Analyst, Community Support Strategic Finance will be a vital contributor to the Community Support organization. This individual will deliver actionable financial analysis, forecasting, and insights that power efficient operations and exceptional customer service. This role offers meaningful exposure to the full spectrum of Community Support, spanning headcount planning, payroll forecasting, variable cost modeling, and ROI investments, in a dynamic, high-impact environment. You'll work closely with business partners to support scalable, world-class customer experiences while helping maintain strong financial performance.
Job Responsibility:
Perform monthly budget vs. actuals (BVA) analysis across Community Support spend categories
Own Payroll and headcount forecasting for the Community Support organization
Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling
Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders
Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking
Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes
Requirements:
2+ years of experience in investment banking, strategic finance, consulting or a related analytical role
prior exposure to operations organizations is a plus
Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis
Able to maintain financial models
experience with planning tools such as Oracle or Anaplan is a plus
Clear, concise communication skills with the ability to present financial findings to non-finance partners
Detail-oriented, proactive, and comfortable navigating a fast-paced setting with shifting priorities
Genuine passion for customer operations and the intersection of finance and operations
Nice to have:
Familiarity with SQL and data visualization software is a plus
Familiarity with customer support platforms and workforce management tools