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Analyst, Collections

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica , Heredia

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Analyst, Collections position is uniquely positioned to make a tangible impact on our financial operations. By efficiently performing your expertise in handling and reducing aging portfolios, you will play a relevant role in our mission to deliver best-in-class healthcare solutions. Your ability to technically identify, resolve, and collect past-due invoices, while providing outstanding customer service, will be key to maintaining and improving our financial health!

Job Responsibility:

  • Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
  • Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
  • Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
  • Resolve unidentified payments and A/R-related disputes within prescribed time frames
  • Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
  • Maintain daily Pending Order and On-Hold reports
  • Issue requests for refunds of cash on account or credit memos as needed
  • Review Dispute documentation and assign to the appropriate internal owner
  • Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
  • Engage with internal departments to research and support payment issues
  • Identify repetitive issues and communicate them for root cause analysis and resolution
  • Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
  • Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance

Requirements:

  • Bachelor’s degree in a related field or equivalent work experience
  • 2 years of successful experience in commercial collections
  • English level B2+
  • Microsoft Office suite proficiency
  • Experience in optimizing execution within the Collections process

Nice to have:

  • Experience in JDE, SAP, or GetPaid is desirable
  • Experience with government account and rebates is desirable
What we offer:
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
February 23, 2026

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