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Analyst, Collections

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica , Heredia

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is where your insights influence change. As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring.

Job Responsibility:

  • Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
  • Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
  • Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
  • Resolve unidentified payments and A/R-related disputes within prescribed time frames
  • Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
  • Maintain daily Pending Order and On-Hold reports
  • Issue requests for refunds of cash on account or credit memos as needed
  • Review Dispute documentation and assign to the appropriate internal owner
  • Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
  • Engage with internal departments to research and support payment issues
  • Identify repetitive issues and communicate them for root cause analysis and resolution
  • Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
  • Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance

Requirements:

  • Bachelor’s degree in a related field or equivalent work experience
  • 2 years of successful experience in commercial collections
  • English level B2+
  • Microsoft Office suite proficiency
  • Experience in optimizing execution within the Collections process

Nice to have:

  • Experience in JDE, SAP, or GetPaid is desirable
  • Experience with government account and rebates is desirable
What we offer:
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
February 20, 2026

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