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Analyst (Client Experience)

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BlackRock Investments

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionising private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio. CX Redistribution Partnerships, part of the Preqin Client Success organization within the Aladdin Client Business, ensures Redistribution Partners receive high-quality, efficient support and maximize the value of Preqin’s data. The team serves as a technical and operational resource—helping partners navigate Preqin’s datasets, workflows, and delivery channels. We work closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high-quality client experience grounded in operational excellence and client centricity. We are seeking an Analyst to join the Client Solutions team as a dedicated member of the Redistribution Partnerships team. In this role, you will serve as a front-line resource for our Redistribution Partners—providing timely, accurate, and high-quality support across chat, email, and phone. You will troubleshoot inquiries, resolve operational and data-related questions, and ensure partners receive a seamless, consistent experience that reflects the standards of the Preqin Client Experience organization. As part of the CX Redistribution function, you will play a key role in strengthening partner engagement, reducing friction across channels, and maintaining the operational excellence required to support a rapidly scaling ecosystem.

Job Responsibility:

  • Deliver high quality support by understanding how Redistribution Partners use Preqin to power their private markets workflows
  • Solve complex inquiries related to data methodology, mappings, taxonomy, identifiers, feeds and delivery specifications
  • Provide consistent support across chat, email, and phone while capturing insights that inform process and product improvements
  • Collaborate with Client Engagement, Product, Data, Engineering and Operations to ensure a unified efficient partner experience
  • Identify recurring themes and opportunities for improvement, feeding observations into process enhancements, documentation updates, and workflow refinements that elevate our service delivery
  • Embrace continuous learning, deepening your understanding of Preqin’s data, tools, private markets content, and internal systems
  • adapt quickly as processes evolve and new capabilities are introduced
  • Contribute to a positive, innovative team culture, fostering an environment where ideas are welcomed, teamwork is encouraged, and curiosity and problem-solving are core to how we operate

Requirements:

  • Bachelor’s undergraduate degree
  • 0–2 years of relevant experience in client service, data operations, analytics, or a related field
  • Strong analytical skills and proficiency in Microsoft Excel (lookups, pivots, data exploration)
  • Foundational understanding or strong curiosity about Private Markets and Alternative Investments
  • Experience or interest in data tools such as Snowflake, Metabase, or Postman (preferred but not required)
  • Ability to communicate clearly and confidently
  • Ability to thrive in a fast-paced environment
  • Ability to work effectively within a global team
  • Eagerness to deepen expertise in Preqin’s data methodology, mappings, identifiers, taxonomy, feeds, and specifications

Nice to have:

Experience or interest in data tools such as Snowflake, Metabase, or Postman

What we offer:
  • Retirement investment and tools designed to help you in building a sound financial future
  • Access to education reimbursement
  • Comprehensive resources to support your physical health and emotional well-being
  • Family support programs
  • Flexible Time Off (FTO)

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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