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Analyst, Channel Operations

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica , Heredia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Analyst in our Channel Operations team, you will play a crucial role in supporting our channel partners and ensuring magnificent operational execution. You will have the opportunity to work in a fast-paced, collaborative environment with a world-class team, making a significant impact on our business. You will work with the Sales, Contracts Management Team, Customer Service, Customer Master, Supply Chain.

Job Responsibility:

  • Process the monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)
  • Support and prepare monthly or daily reports as required by the business
  • Use Excel, JDEdwards, Cognos, Outlook, SharePoint usage to resolve requests and/or issues
  • Continuously evaluate current operations to provide innovative ideas to optimize and improve the processes and data visualization in local and Channel Operations activities
  • Accountable for resolving all errors related to trace and chargebacks, cross-reference errors, PCN errors
  • Creation and maintenance of standard operating procedures (SOPs)
  • Collaborate with cross-functional teams to develop and implement channel strategies
  • Assist in handling channel partner relationships and support their operational needs
  • Analyze channel performance data to identify areas for improvement and develop actionable insights
  • Conduct market research and competitive analysis to drive informed decision-making
  • Support the development and execution of marketing and sales initiatives for our channel partners

Requirements:

  • Bachelor's degree in Business Administration or related field
  • 2+ years of experience in channel operations or related roles
  • Demonstration of key finance proficiencies and qualifications
  • Fully bilingual (English and Spanish), B2 minimum
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Proven track record to work collaboratively in cross-functional teams
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and ability to prioritize multiple tasks simultaneously
  • Strong communication and interpersonal skills

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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