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Analyst, Case Management- Field

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Baton Rouge, Louisiana

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Category:
-

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Contract Type:
Not provided

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Salary:

21.10 - 36.78 USD / Hour
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Conducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members
  • Helps implement projects, programs, and processes for Case Management
  • Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area
  • Consults with case managers, supervisors, medical directors and/or other health programs using a holistic approach, to overcome barriers to meeting goals and objectives
  • Presents cases at case conferences to obtain a multidisciplinary review in order to achieve optimal outcomes
  • Identifies and escalates quality of care issues through established channels
  • Demonstrates negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs
  • Delivers influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
  • Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
  • Assists in encouraging members to actively participate with their provider in healthcare decision-making
  • Conducts comprehensive evaluations of referred members’ needs/eligibility using care management tools and recommends an approach to case resolution

Requirements:

  • Degree in Health Care/Human Services related field
  • Case Management Experience
  • Strong customer service orientation and problem solving skills
  • Excellent communication/telephonic skills
  • Excellent motivational interviewing skills/ability to build rapport and trust telephonically
  • Excellence in documentation and respecting compliance/regulatory standards
  • Highly organized, remain self-driven without direct supervision
  • Manage time effectively
  • Achieve performance metrics
  • Technology proficiency
  • Ability to travel within 125 miles round trip for 1 day in the field
  • Variable work scheduled with ability to work 2 days weekly until 9pm local time

Nice to have:

  • Bachelors and/or Master's Degree
  • CCM certification
  • Previous experience in managed care organization
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 22, 2026

Expiration:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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