Analyst, C2C

• Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
• Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
• Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
• Resolve unidentified payments and A/R-related disputes within prescribed time frames
• Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
• Maintain daily Pending Order and On-Hold reports
• Issue requests for refunds of cash on account or credit memos as needed
• Review Dispute documentation and assign to the appropriate internal owner
• Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
• Engage with internal departments to research and support payment issues
• Identify repetitive issues and communicate them for root cause analysis and resolution
• Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
• Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance

• Bachelor’s degree in a related field or equivalent work experience
• 2 years of successful experience in commercial collections
• English level B2+
• Microsoft Office suite proficiency
• Experience in optimizing execution within the Collections process

Experience in JDE, SAP, or GetPaid is desirable

• Support for Parents
• Continuing Education/ Professional Development
• Employee Heath & Well-Being Benefits
• Paid Time Off
• 2 Days a Year to Volunteer