Analyst, Business Process Improvement Job at Mastercard (Istanbul)

Business Process Analyst – IT

We’re working with a established insurance firm in the City of London seeking a ...

Location

United Kingdom , London

Salary:

55000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2-5 years in process analysis, business requirements, or data modelling
Insurance sector experience preferred
Involvement in process improvement and IT project delivery
Proven ability to work across business and technical teams
Fluent in English and Mandarin
Strong analytical and process mapping skills
Confident with data analysis and visualisation tools
Excellent communicator and stakeholder manager
Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)

Job Responsibility

Analyse and document insurance processes, identifying gaps and improvement areas
Develop process maps and recommend optimisation strategies
Gather and define business requirements, ensuring clarity and feasibility
Use data to identify trends and provide actionable insights
Support and manage business-led IT projects from concept to delivery
Collaborate with technical teams to ensure smooth implementation
Facilitate workshops and stakeholder discussions
Map workflows, identify inefficiencies, and propose solutions
Track project progress and support alignment with business goals
Monitor process KPIs and performance metrics

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Senior Business Process Analyst

The Senior Business Process Analyst is a critical role responsible for mapping, ...

Location

United States

Salary:

115000.00 - 180000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Information Systems, or a related field
6+ years of experience in a dedicated Business Process Analyst, Business Process Improvement, or similar role
Proven proficiency with process mapping tools (e.g., Microsoft Visio, Lucidchart, Miro) and methodologies (e.g., BPMN, UML)
Exceptional analytical and problem-solving skills
Excellent communication and facilitation skills
Strong technical writing skills
Must be authorized to work in the United States without visa sponsorship

Job Responsibility

Conduct workshops, interviews, and sessions with subject matter experts to define 'as-is' business processes
Analyze existing workflows to identify bottlenecks and opportunities for improvement
Create detailed, standardized process maps and workflow diagrams
Develop and maintain a central repository of process documentation
Collaborate with stakeholders to map out and document proposed 'to-be' processes
Facilitate process knowledge transfer to GSI partners
Prepare comprehensive 'process packages' for outsourcing
Work alongside Design teams and Project Managers to model client processes
Translate client pain points into concrete process requirements and future-state solution designs

What we offer

bonus
equity
benefits

Fulltime

Business Process Analyst

AsstrA is an international logistics company with over 30 years of experience. O...

Location

Poland , Warsaw

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a Business Process Analyst – mandatory
Proficiency in business process description notations (IDEF, BPMN, EPC family)
Possession of one of the tools for describing business processes ( Bizagi, ARIS, Business Studio, Business engineer)
Experience in managing projects to optimize, standardize, change business processes
Experience in formalizing and describing business processes in the format of diagrams and detailed business requirements
Experience in interviewing business customers to collect and agree on requirements
Proficiency in business analysis methods and business process management standards
Knowledge of process management methodology, BPM CBoK
Knowledge of methods for collecting, evaluating, analyzing and processing information using modern technical means, communications, computer technology
Fluent English and Russian in writing and speaking is a must.

Job Responsibility

Development, updating of the system of business processes and regulations of the group of companies
Implementation, development, updating of the process model of a group of companies in BPM
Schematic and textual description of business processes
Analysis of the process model and current business processes of the Company, formation of proposals for their improvement, systematization and automation
Reengineering of business processes
Development of regulatory documents within the framework of projects to optimize business processes using tools to improve the efficiency of business processes (KPI)
Formation, control of the conditions for compliance with processes
Estimating the cost of processes, calculation of the optimal number of personnel.

What we offer

Support from experienced mentors during the initial employment period
Career development in an international environment
Clear career growth and promotion path
An additional day off for your birthday
Extra company-funded vacation in Switzerland for top-performing employees
Annual idea contests and team-building events
Private medical care at LUXMED centers
Access to the MultiSport card
Opportunity to join the company’s Business English course and language club
Stable employment and salary corresponding to your commitment

Fulltime

Business Process Analyst I

Hyundai AutoEver America is seeking a Business Process Analyst I to join and sup...

Location

United States , Costa Mesa

Salary:

72940.00 - 104302.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor’s degree with a Financial major preferred or equivalent experience
3 - 5 years of experience in quality assurance, engineering, or other related field
Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
Non-professional experience using Connected Car Services such as OEM navigation systems from any car manufacturer
Experience in automotive business industry, preferred
Strong root-cause analysis skills
Knowledge of IT security
PowerPoint documentation and MS Office utilization capability above intermediate level, such as Excel
Strong skills in working with clients and negotiating and influencing business decisions.
Customer-centric and strong leadership skills - able to engage the internal/external needs to solve the concerns/challenges.

Job Responsibility

Manage navigation business license and map purchase cost
Support Mapcare invoicing and communicate balance account with customers (HMA/HACC/KUS/KCA)
Enhance vehicle research and strategic planning reports in North America
Forecast document for Sales/purchase monthly data
Provide business intelligence through data collection and analysis based on expected customer sales
Analyze, define, and develop the organization's business process methods and practices
Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals and implement new processes, evaluate existing processes, and recommend optimal solutions and improvements
Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
Research industry trends for application of process improvement techniques and best practices

Fulltime

Business Process Analyst

AsstrA is an ambitious team from 27 countries. Over 1,100 employees work across ...

Location

Lithuania , Vilnius

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

3+ years of experience in Business Process Analysis, Operational Excellence, Controlling, Audit, Consulting or similar business function
Fluent English (spoken & written)
Russian - a strong plus, but not mandatory
Experience with business process modeling (BPMN, IDEF, EPC) and BPM tools (Bizagi, ARIS, etc.)
Ability to work with data, KPIs and process metrics to assess effectiveness and financial impact
Strong analytical skills, good understanding of how business processes influence cost, performance and customer outcomes
Experience working with cross-functional stakeholders

Job Responsibility

Analyzing business performance of key operational and commercial processes, identifying cost drivers, bottlenecks and improvement opportunities
Preparing data-driven recommendations supporting management decisions and efficiency goals
Modeling and optimizing business processes across operational, sales and supporting departments
Running process reviews and verifying compliance with internal standards to ensure consistent execution across countries
Cooperating closely with business owners to standardize workflows and strengthen process governance
Preparing clear AS-IS / TO-BE documentation and business rules for daily operations
Supporting definition and monitoring of process-related KPIs and workload levels to optimize resource allocation
Participating in projects focused on operational excellence, process harmonization and cost efficiency

What we offer

Opportunity to grow in an international, multicultural environment
Access to internal and external training programs and continuous professional development
Private medical insurance
Individual onboarding plan and mentoring support
Clear grading system with transparent career progression
Participation in internal projects, development initiatives and contests
Hybrid work model available after the probation period
Extra paid day off on your birthday
Corporate events and team-building activities

Fulltime

Business Process Analyst

Location

Poland , Warsaw

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

3+ years of experience in Business Process Analysis, Operational Excellence, Controlling, Audit, Consulting or similar business function
Fluent English (spoken & written)
Russian - a strong plus, but not mandatory
Experience with business process modeling (BPMN, IDEF, EPC) and BPM tools (Bizagi, ARIS, etc.)
Ability to work with data, KPIs and process metrics to assess effectiveness and financial impact
Strong analytical skills, good understanding of how business processes influence cost, performance and customer outcomes
Experience working with cross-functional stakeholders

Job Responsibility

Analyzing business performance of key operational and commercial processes, identifying cost drivers, bottlenecks and improvement opportunities
Preparing data-driven recommendations supporting management decisions and efficiency goals
Modeling and optimizing business processes across operational, sales and supporting departments
Running process reviews and verifying compliance with internal standards to ensure consistent execution across countries
Cooperating closely with business owners to standardize workflows and strengthen process governance
Preparing clear AS-IS / TO-BE documentation and business rules for daily operations
Supporting definition and monitoring of process-related KPIs and workload levels to optimize resource allocation
Participating in projects focused on operational excellence, process harmonization and cost efficiency

What we offer

Opportunity to grow in an international, multicultural environment
Access to internal and external training programs and continuous professional development
Private medical insurance
Individual onboarding plan and mentoring support
Clear grading system with transparent career progression
Participation in internal projects, development initiatives and contests
Hybrid work model available after the probation period
Extra paid day off on your birthday
Corporate events and team-building activities

Fulltime

QA Process Improvement & Automation Sr. Analyst

The Fin Solutions Sr. Analyst is a seasoned professional role. Applies in-depth ...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, within the financial services industry preferred
Data analysis and business intelligence tools (MS Access or SQL or Python or Tableau, etc.)
Excellent relational and communication skills
Advanced Microsoft Office skills
Bachelor’s degree in Business Admin, Finance or Engineering
Strong attention to detail and accuracy
Production metrics and business performance tracking
Expertise in software development and automation tools
Process improvement and optimization
Strong knowledge of technology applications in testing environments

Job Responsibility

Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Drive the production of QATV metrics and reporting, as well as process optimization, automation, and training

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Analyst, Business Process Improvement

Mastercard

Location:
Türkiye , Istanbul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 27, 2026

Expiration:
April 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Analyst, Business Process Improvement

Business Process Analyst – IT

Business Process Analyst Operations Support Intern

Senior Business Process Analyst

Business Process Analyst

Business Process Analyst I

Business Process Analyst

Business Process Analyst

QA Process Improvement & Automation Sr. Analyst

Analyst, Business Process Improvement

Mastercard

Location:Türkiye , Istanbul

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 27, 2026

Expiration:April 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Analyst, Business Process Improvement

Business Process Analyst – IT

Business Process Analyst Operations Support Intern

Senior Business Process Analyst

Business Process Analyst

Business Process Analyst I

Business Process Analyst

Business Process Analyst

QA Process Improvement & Automation Sr. Analyst

Location:
Türkiye , Istanbul

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
April 27, 2026

Expiration:
April 30, 2026