Analyst, Business Intelligence

This role supports organizational decision-making by producing data insights and reports that inform digital product strategy, customer experience optimization, and app and web performance. It involves collecting, analyzing, and reporting on digital journey performance, digital interactions, feature usage, and key business metrics across dashboards and recurring analyses. The role differentiates itself by synthesizing digital behavior, product performance, and operational metrics to provide actionable intelligence to Digital Product teams and cross-functional stakeholders. Success is measured by the accuracy, timeliness, and relevance of weekly reporting, dashboard outputs, and insights delivered to stakeholders. The work impacts the organization by enabling informed digital product decisions, improving customer experiences, and supporting baseline and BAU performance management through data-driven insights.