Analyst, Business Automation

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them
• Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager
• Participate in stakeholder discovery meetings to gather requirements and inform feature development
• Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement
• Create and maintain detailed user guides for OMS, ensuring clarity and usability
• Develop all training materials for OMS releases, including features outside of direct ownership
• Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates

• 2-4 years of experience in business operations/automation, sales planning, account management or a related field
• Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes
• Strong analytical skills with the ability to identify patterns and insights from troubleshooting data
• Excellent written and verbal communication skills, with a strong ability to document processes and create training materials
• Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment
• Experience with order management systems and revenue optimization solutions used in the advertising industry

Experience with user acceptance testing and training facilitation preferred

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off
• Global access to mental health and financial wellness support and resources
• Retirement options (401(k)/pension)
• Commuter benefits